User Guide for Layton ServiceDesk

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Layton ServiceDesk™ - Web-Based Help Desk Software Made Easy.
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__NOTOC__
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<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>
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=Overview=
 +
This user guide lists '''[[User Guide for Layton ServiceDesk#FAQs|FAQs]]''' and '''[[User Guide for Layton ServiceDesk#Troubleshooting|troubleshooting]]''' articles ahead of the '''[[User Guide for Layton ServiceDesk#Table of Contents|main user guide articles]]'''. '''[[User Guide for Layton ServiceDesk#Workflows|Workflows]]''' detail configurations for specific purposes and '''[[User Guide for Layton ServiceDesk#Reports|Reports]]''' lists additional report configurations.
  
Layton ServiceDesk™, from Layton Technology is a web-based help desk solution that is so simple to use, you’ll have your operations
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=FAQs=
running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT
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*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk™ can do it all!
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**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]
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***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log - Truncated|Application Log - Truncated]]
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***[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log - Full|Application Log - Full]]
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**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]
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*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
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*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
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*[[Layton ServiceDesk - Procedures - General - How to Find the Version Number|How to Find the Version Number]]
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*[[Layton ServiceDesk - Procedures - General - How to Find the Type of SQL Database in Use|How to Find the Type of SQL Database in Use]]
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*[[Layton ServiceDesk - FAQ - Manual SQL Connection|Manual SQL Connection]]
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*[[Layton ServiceDesk - FAQ - NTLM (Auto) Login|NTLM (Auto) Login]]
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*[[Layton ServiceDesk - FAQ - Manual Login|Manual Login]]
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*[[Layton ServiceDesk - FAQ - User Deletion|User Deletion]]
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*[[Layton ServiceDesk - FAQ - System Requirements|System Requirements]]
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*[[Layton ServiceDesk - FAQ - Active Directory Field Mapping|Active Directory Field Mapping]]
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*[[Layton ServiceDesk - FAQ - Database Schema|Database Schema]]
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*[[Layton ServiceDesk - FAQ - LaytonUser1 Configuration|LaytonUser1 Configuration]]
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*[http://laytontechnology.com/privacy-statement/ Privacy Statement]
  
Everything you need is included, all at one surprisingly low cost. Layton ServiceDesk™ provides a simple, configurable solution, that gives you
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=Troubleshooting=
the assurance of delivering customer service second to none! No more add-ons, no more modules, no more breaking the budget.
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*Installation
Layton ServiceDesk™ does what you want, when you want, right out of the box. Layton ServiceDesk™ comes packed with all the advanced features
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**[[Layton ServiceDesk - Troubleshooting - Installer Stops Instantly|Installer Stops Instantly]]
you expect from a high-end solution but without the price tag.
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**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
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**[[Layton ServiceDesk - Troubleshooting - Installer Almost Finishes, Then Rolls Back (Error 1603)|Installer Almost Finishes, Then Rolls Back (Error 1603)]]
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**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
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*LaytonServiceDesk Service
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**[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
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**[[Layton ServiceDesk - Troubleshooting - Manually Reinstall Service|Manually Reinstall Service]]
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*Can't Launch the Application
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**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
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**[[Layton ServiceDesk - Errors - HTTP Error 500.19 - Internal Server Error|HTTP Error 500.19 - Internal Server Error]]
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**[[Layton ServiceDesk - Errors - Server Error in '/' Application|Server Error in '/' Application]]
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**[[Layton ServiceDesk - Errors - System.Security.SecurityException|System.Security.SecurityException]]
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**[[Layton ServiceDesk - Errors - Configuration Error|Configuration Error]]
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**[[Layton ServiceDesk - Errors - Cannot open database "LaytonServiceDesk" requested by the login|Cannot open database "LaytonServiceDesk" requested by the login]]
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*[[Layton ServiceDesk - Troubleshooting - Can't Login|Can't Login]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]
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**[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]
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**[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]
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**[[Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message|Broken Page, ''LaytonServiceDeskAppPool'' Message]]
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**[[Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled|IIS Anonymous Authentication Enabled]]
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*Email
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**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]
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**[[Layton ServiceDesk - Troubleshooting - SmtpException|SmtpException (5.7.1 Unable to relay)]]
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**[[Layton ServiceDesk - Troubleshooting - Outgoing Email Stops|Outgoing Email Stops]]
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**[[Layton ServiceDesk - Troubleshooting - Incoming Email Stops|Incoming Email Stops]]
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**[[Layton ServiceDesk - Troubleshooting - Incoming Email Overload|Incoming Email Overload]]
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*[[Layton ServiceDesk - Troubleshooting - Backup|Backup]]
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*[[Layton ServiceDesk - Troubleshooting - Disaster Recovery|Disaster Recovery]]
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*[[Layton ServiceDesk - Troubleshooting - Internet Explorer Display Issues|Internet Explorer Display Issues]]
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*[[Layton ServiceDesk - Troubleshooting - Can't See Any Requests|Can't See Any Requests]]
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*[[Layton ServiceDesk - Troubleshooting - Can't Assign Specific Analysts|Can't Assign Specific Analysts]]
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*[[Layton ServiceDesk - Troubleshooting - Failed to Save Data|Failed to Save Data]]
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*[[Layton ServiceDesk - Troubleshooting - Attachments Didn't Migrate from HelpBox to Layton ServiceDesk|Attachments Didn't Migrate from HelpBox to Layton ServiceDesk]]
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*[[Layton ServiceDesk - Troubleshooting - LDAP Import Stops After Reconfiguring LDAP Server Connection|LDAP Import Stops After Reconfiguring LDAP Server Connection]]
 +
*[[Layton ServiceDesk - Troubleshooting - Images Not Displayed or File Links Broken|Images Not Displayed or File Links Broken]]
 +
*Reporting
 +
**[[Layton ServiceDesk - Troubleshooting - PDF Report Not Attached to Scheduled Report Email|PDF Report Not Attached to Scheduled Report Email]]
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**[[Layton ServiceDesk - Troubleshooting - Duplicate Scheduled Report Emails|Duplicate Scheduled Report Emails]]
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*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
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*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
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*[[Layton ServiceDesk - Troubleshooting - Manual Application Uninstallation|Manual Application Uninstallation]]
  
So, don’t pay more for software that doesn’t deliver. Get the most customisable, money-saving, web-based help desk
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=Table of Contents=
software available today. Layton ServiceDesk™.
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==Installation==
 +
*[[Layton ServiceDesk - System Requirements|System Requirements]]
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*[[Layton ServiceDesk - Pre-Installation Procedure|Pre-Installation Procedure]]
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*Database Installation Tool
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**[[Layton ServiceDesk - Installation - Which Method to Use?|Which Method to Use?]]
 +
**Install New Database
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***[[Layton ServiceDesk - Installation - New Installation|New Installation]]
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***[[Layton ServiceDesk - Installation - New Installation - Install New Database|Install New Database Procedure]]
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**HelpBox Migration Options
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***[[Layton_ServiceDesk - Installation - Upgrade Database|Upgrade Database]]
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***[[Layton ServiceDesk - Installation - Copy Form Design|Copy Form Design]]
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**[[Layton ServiceDesk - Installation - Connect to Existing Database|Connect to Existing Database]]
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**[[Layton ServiceDesk - Installation - Clean Reinstallation|Clean Reinstallation]]
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**[[Layton ServiceDesk - Installation - Migration|Migration]]
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***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
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***[[Layton ServiceDesk - Installation - Migration - Application Only (Direct Update to Latest Version)|Application Only (Direct Update to Latest Version)]]
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***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
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***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
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**[[Layton ServiceDesk - Installation - Test Installation|Test Installation]]
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**[[Layton ServiceDesk - Installation - Special Notes|Special Notes]]
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***[[Layton ServiceDesk - Installation - Special Notes - Turn Off Friendly HTTP Error Messages|Turn Off Friendly HTTP Error Messages]]
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***[[Layton ServiceDesk - Pre-Installation - SQL & Windows Authentication|SQL & Windows Authentication]]
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***[[Layton ServiceDesk - Pre-Installation - ASP.NET Configuration|ASP.NET Configuration]]
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***[[Layton ServiceDesk - Installation - Special Notes - IIS 6 Management Compatibility|Installer Instantly Stops on Windows Server 2008]]
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***[[Layton ServiceDesk - Installation - Special Notes - Increase Service Startup Timeout|Installer Can't Start Service, Rolls Back]]
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***[[Layton ServiceDesk - Installation - Special Notes - Incorrect Date Format for Non-US Countries|Incorrect Date Format for Non-US Countries]]
 +
***[[Layton ServiceDesk - Troubleshooting - Application Timeout|Application Timeout]]
  
The better help desk. It’s all included, right out of the box!
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==Concepts==
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*[[Layton ServiceDesk - System Overview|System Overview]]
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*[[Layton ServiceDesk - Flow Diagram|Flow Diagram]]
 +
 
 +
==Configuring the System==
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*[[Layton ServiceDesk - Configuring the System - Introduction|Introduction]]
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*[[Layton ServiceDesk - Configuring the System - Analyst, Analyst Groups & CAB Groups|Analyst, Analyst Groups & CAB Groups]]
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*[[Layton ServiceDesk - Configuring the System - End Users|End Users]]
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*[[Layton ServiceDesk - Configuring the System - Create and Define Libraries|Create and Define Libraries]]
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*[[Layton ServiceDesk - Configuring the System - Data Design|Data Design]]
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*[[Layton ServiceDesk - Configuring the System - Form Design|Form Design]]
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*[[Layton ServiceDesk - Configuring the System - List of Forms|List of Forms]]
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*[[Layton ServiceDesk - Configuring the System - Quick Info Design|Quick Info Design]]
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*[[Layton ServiceDesk - Configuring the System - Default List Views|Default List Views]]
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*[[Layton ServiceDesk - Configuring the System - Solution Base|Solution Base]]
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*[[Layton ServiceDesk - Configuring the System - Analyst Settings|Analyst Settings]]
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*[[Layton ServiceDesk - Configuring the System - Surveys|Surveys]]
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*[[Layton ServiceDesk - Configuring the System - Searching|Searching]]
 +
 
 +
==Using the System==
 +
===Using the System (Analyst)===
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*[[Layton ServiceDesk - Dashboard|Dashboard]]
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*[[Layton ServiceDesk - System Access and Menu|System Access and Menu]]
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*[[Layton ServiceDesk - Whiteboard|Whiteboard]]
 +
*Logging a New Request
 +
**[[Layton ServiceDesk - Logging a New Request Using the Web Interface|Using the Web Interface]]
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**[[Layton ServiceDesk - Logging a New Request from Email|From Email]]
 +
*[[Layton ServiceDesk - Viewing and Editing Requests|Viewing and Editing Requests]]
 +
*[[Layton ServiceDesk - Logging a New Problem|Logging a New Problem]]
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*[[Layton ServiceDesk - Logging a New Change|Logging a New Change]]
 +
*[[Layton ServiceDesk - Logging a New Task|Logging a New Task]]
 +
*[[Layton ServiceDesk - Implementing Project Management|Implementing Project Management]]
 +
*[[Layton ServiceDesk - Assets|Assets]]
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*[[Layton ServiceDesk - Calendar|Calendar]]
 +
 
 +
===Using the System (End User)===
 +
*[[Layton ServiceDesk - Using Layton ServiceDesk - End User - Interface|Interface]]
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*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email|Lodging a New Request Via Email]]
 +
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface|Lodging a New Request Via the Web Interface]]
 +
 
 +
===Reporting===
 +
*[[Layton ServiceDesk - Reporting - Overview|Overview]]
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*[[Layton ServiceDesk - Reporting - Creating Custom Reports|Creating Custom Reports]]
 +
*[[Layton ServiceDesk - Reporting - Creating Charts|Creating Charts]]
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*[[Layton ServiceDesk - Reporting - Report Design Layout|Report Design Layout & Extra Functions]]
 +
*[[Layton ServiceDesk - Reporting - Scheduling Reports|Scheduling Reports]]
 +
 
 +
==Administration Page==
 +
====General Settings====
 +
*[[Layton ServiceDesk - General Settings - Request Settings|Request Settings]]
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*[[Layton ServiceDesk - General Settings - Problem Settings|Problem Settings]]
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*[[Layton ServiceDesk - General Settings - Change Settings|Change Settings]]
 +
*[[Layton ServiceDesk - General Settings - Auto Assignment Options|Auto Assignment Options]]
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*[[Layton ServiceDesk - General Settings - Business Rules|Request Business Rules]]
 +
*[[Layton ServiceDesk - General Settings - Business Rules|Problem Business Rules]]
 +
*[[Layton ServiceDesk - General Settings - Business Rules|Change Business Rules]]
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*[[Layton ServiceDesk - General Settings - Security|Security]]
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*[[Layton ServiceDesk - General Settings - Survey|Survey]]
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*[[Layton ServiceDesk - General Settings - Default Closed Periods|Default Closed Periods]]
 +
*[[Layton ServiceDesk - General Settings - Default Working Hours|Default Working Hours]]
 +
 
 +
====Utilities====
 +
*[[Layton ServiceDesk - Utilities - LDAP Import End User|LDAP (Active Directory) Import End User]]
 +
*[[Layton ServiceDesk - Utilities - Import Analyst (LDAP)|LDAP (Active Directory) Import Analyst]]
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*[[Layton ServiceDesk - Utilities - Import End User (CSV & TXT)|Import End User (CSV & TXT)]]
 +
*[[Layton ServiceDesk - Utilities - Export Data|Export Data]]
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*[[Layton ServiceDesk - Utilities - Request Export XML|Request Export XML]]
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*[[Layton ServiceDesk - Utilities - Purging|Purging]]
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*[[Layton ServiceDesk - Utilities - Clear Down Database|Clear Down Database]]
 +
 
 +
====System Settings====
 +
*[[Layton ServiceDesk - Settings - System Settings - Application Settings|Application Settings]]
 +
*[[Layton ServiceDesk - Settings - System Settings - Database Connection|Database Connection]]
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*[[Layton ServiceDesk - Settings - System Settings - Application Terms|Application Terms]]
 +
*[[Layton ServiceDesk - Settings - System Settings - Application Font|Application Font]]
 +
*[[Layton ServiceDesk - Settings - System Settings - Email Server Settings|Email Server Settings]]
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*[[Layton ServiceDesk - Settings - System Settings - Exchange Online Settings|Exchange Online Settings]]
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*[[Layton ServiceDesk - Settings - System Settings - AuditWizard|AuditWizard]]
 +
*[[Layton ServiceDesk - Settings - System Settings - License Information|License Information]]
 +
 
 +
====Libraries====
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*[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Request Types|Request Types]]
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*[[Layton ServiceDesk - Settings - Libraries - Request Statuses|Request Statuses]]
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*[[Layton ServiceDesk - Settings - Libraries - Request Templates|Request Templates]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Task Types|Task Types]]
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*[[Layton ServiceDesk - Settings - Libraries - Priority|Priority]]
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*[[Layton ServiceDesk - Settings - Libraries - Problem Statuses|Problem Statuses]]
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*[[Layton ServiceDesk - Settings - Libraries - Change Statuses|Change Statuses]]
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*[[Layton ServiceDesk - Settings - Libraries - Change Types|Change Types]]
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*[[Layton ServiceDesk - Settings - Libraries - Change Request Types|Change Request Types]]
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*[[Layton ServiceDesk - Settings - Libraries - Services|Services]]
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*[[Layton ServiceDesk - Settings - Libraries - Impact|Impact]]
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*[[Layton ServiceDesk - Settings - Libraries - Urgency|Urgency]]
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*[[Layton ServiceDesk - Settings - Libraries - Email Keywords|Email Keywords]]
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*[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]]
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**[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - List|List of Notifications]]
 +
**[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - Editing|Editing]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Email Filter|Email Filter]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Cost Items|Cost Items]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Drop Down Lists|Drop Down Lists]]
 +
*[[Layton ServiceDesk - Settings - Libraries - Brands|Brands]]
 +
 
 +
====Company Structure====
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Group|Manage Analyst Group]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Department|Manage Department]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Site|Manage Site]]
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*[[Layton ServiceDesk - Settings - Company Structure - Manage Company|Manage Company]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage CAB Group|Manage CAB Group]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Approver|Manage Analyst Absence Approver]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server|Analyst Availability Server]]
 +
 
 +
====Data Design====
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Task Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Request Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Problem Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Change Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Analyst Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|End User Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Company Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Department Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Site Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Solution Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Priority Data]]
 +
*[[Layton ServiceDesk - Configuring the System - Data Design|Survey Data]]
 +
 
 +
====Global List View====
 +
*[[Layton ServiceDesk - Settings - Global List View - Default Request|Default Request]]
 +
*[[Layton ServiceDesk - Settings - Global List View - Default Select End User|Default Select End User]]
 +
*[[Layton ServiceDesk - Settings - Global List View - Default Survey|Default Survey]]
 +
*[[Layton ServiceDesk - Settings - Global List View - End User Request|End User Request]]
 +
*[[Layton ServiceDesk - Settings - Global List View - Copy List Views From Default|Copy List Views From Default]]
 +
*[[Layton ServiceDesk - Settings - Global List View - Copy List Views To Default|Copy List Views To Default]]
 +
 
 +
====Form Design====
 +
*[[Layton ServiceDesk - Settings - Form Design - Change|Change]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Survey|Survey]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Banner|Banner]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Settings|Settings]]
 +
*[[Layton ServiceDesk - Settings - Form Design - End User Request|End User Request]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Analyst Request|Analyst Request]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Copy Request Forms|Copy Request Forms]]
 +
 
 +
==Workarounds==
 +
*[[Layton ServiceDesk - Workarounds - Global Reset User Password|Global Reset User Password]]
 +
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
 +
 
 +
=Workflows=
 +
*[[Layton ServiceDesk - Workflows - Allowing End Users to Close Requests|Allowing End Users to Close Requests]]
 +
*[[Layton ServiceDesk - Workflows - Configuring Automatic Assignment from Incoming Email Using Keywords|Configuring Automatic Assignment from Incoming Email Using Keywords]]
 +
*[[Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types|Restricting Analyst and End User Access to Request Types]]
 +
*[[Layton ServiceDesk - Workflows - Enabling Change Management for End Users|Enabling Change Management for End Users]]
 +
*[[Layton ServiceDesk - Workflows - Add Solution Tab to End User Request Form|Add Solution Tab to End User Request Form]]
 +
*[[Layton ServiceDesk - Workflows - Set Default Priority for All Requests|Set Default Priority for All Requests]]
 +
*[[Layton ServiceDesk - Workflows - Standard Settings Analyst|Standard Settings Analyst]]
 +
*[[Layton ServiceDesk - Workflows - Disabling a Request Class|Disabling a Request Class]]
 +
*[[Layton ServiceDesk - Workflows - Bulk Change Email Domain|Bulk Change Email Domain]]
 +
*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 +
*[[Layton ServiceDesk - Workflows - Change Length of User-Defined Field|Change Length of User-Defined Field]]
 +
*[[Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another|Migrate Limited Request Data from One Database to Another]]
 +
*[[Layton ServiceDesk - Workflows - Processing Emails from Automated Systems|Processing Emails from Automated Systems]]
 +
 
 +
=Reports=
 +
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 +
<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>

Latest revision as of 20:39, 20 December 2023

Btn back up.png Back to Main Page

[edit] Overview

This user guide lists FAQs and troubleshooting articles ahead of the main user guide articles. Workflows detail configurations for specific purposes and Reports lists additional report configurations.

[edit] FAQs

[edit] Troubleshooting

[edit] Table of Contents

[edit] Installation

[edit] Concepts

[edit] Configuring the System

[edit] Using the System

[edit] Using the System (Analyst)

[edit] Using the System (End User)

[edit] Reporting

[edit] Administration Page

[edit] General Settings

[edit] Utilities

[edit] System Settings

[edit] Libraries

[edit] Company Structure

[edit] Data Design

[edit] Global List View

[edit] Form Design

[edit] Workarounds

[edit] Workflows

[edit] Reports

Btn back up.png Back to Main Page

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