Layton ServiceDesk - Utilities - Import Analyst (LDAP)

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Layton ServiceDesk also offers NTLM Auto Login (Single Sign On). NTLM Auto Login works by comparing the username of the Windows account running the ServiceDesk web browser session against the database of users in ServiceDesk. If a match is found, then the user will be automatically logged into ServiceDesk.

Users may either save the NTLM Auto Login URL to their favorites or create a shortcut. Alternatively, you may want to create a link on the initial ServiceDesk login screen that points to the NTLM Login URL. When the user lands on the login screen, rather manually entering their credentials, they will simply click the NTLM Auto Login hyperlink and it will log the user into Layton ServiceDesk using NTLM.

Please refer to LDAP Import End User for further details.

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