Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled

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On launch, if you get an error page with the message Access is denied, Error message 401.2, or auto-login fails, follow these steps:

1. Open Internet Information Services (IIS) Manager.
2. Expand SERVER (SERVER\account) > Sites > Default Web Site.
3. Click Layton ServiceDesk.
4. Double-click Authentication.
   

   

   
   
5. Check that Anonymous Authentication is Disabled:
   

   

   
   
6. If you had to change it, restart IIS.

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