Layton ServiceDesk - Troubleshooting - Duplicate Scheduled Report Emails

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Overview

Some users have reported that they get multiple copies of emails containing scheduled reports. Under rare circumstances, it appears that a SQL job can get into a loop, and sends multiple emails.

Fix

  1. Schedule a restart of the SQL Server.
  2. Check that multiple emails are no longer being sent.

If the issue continues, please contact Support for assistance.

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