Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2

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Overview

On launch, an error page appears with the message:

   Access is denied
   Error message 401.2

Fix

Windows Server 2012

  1. Open Internet Information Services (IIS) Manager.
  2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
  3. In the right-hand pane, click Basic Settings....

    Lsd iis passthru auth01.png


  4. In the Edit Application dialog, click the Connect as... button.

    Lsd iis passthru auth02.png


  5. In the Connect As dialog, click the Application user (pass-through authentication radio button.

    Lsd iis passthru auth03.png


  6. Click OK, then OK again to save the setting.

Windows Server 2003

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png


  3. If you had to change it, restart IIS.

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