Layton ServiceDesk - Settings - Libraries - Drop Down Lists

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Drop Down Lists are predefined lists that can be applied to forms through the Form Design section. Drop Down Lists are managed under Administration > Libraries > Drop Down Lists.

Lsd lib drop list01.png

New Drop-Down List

  1. Click the Add button Lsd btn plus.png.
  2. Enter a name for the list, then click the Save button Lsd btn save.png.
  3. Click the List name to open the List Items dialog.

    Lsd lib drop list02.png

  4. Click the Add button Lsd btn plus.png to add a new list item.
  5. Enter the name of the list item and click the Save button Lsd btn save.png.
  6. Repeat until all the list items have been created.
  7. If a default list item when a drop-down list is opened is desired, check the Default checkbox for the appropriate list item.
  8. Close the dialog.

Form Design

In order for the Drop Down List to be used on any form, a user-defined data field should also be added to the Request table structure in the Data Design section and then the Drop Down List will be linked to that data field in the Form Design using the Add Drop Down List button Lsd btn toolbar combo 32px.png on the Toolbar.

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