Layton ServiceDesk - Settings - Libraries - Drop Down Lists

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Overview

Drop Down Lists are predefined lists that can be applied to forms through the Form Design section. Drop Down Lists are managed under Administration > Libraries > Drop Down Lists.

New Drop-Down List

1. Click the Add button .
2. Enter a name for the list, then click the Save button .
3. Click the List name to open the List Items dialog.
   

   

   
   
4. Click the Add button to add a new list item.
5. Enter the name of the list item and click the Save button .
6. Repeat until all the list items have been created.
7. If a default list item when a drop-down list is opened is desired, check the Default checkbox for the appropriate list item.
8. Close the dialog.

Form Design

In order for the Drop Down List to be used on any form, a user-defined data field should also be added to the Request table structure in the Data Design section and then the Drop Down List will be linked to that data field in the Form Design using the Add Drop Down List button on the Toolbar.

Next article in this series: Brands

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