Layton ServiceDesk - Errors - Configuration Error

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A broken web page on launch. This is due to a missing component that has been configured in a Windows configuration file. The workaround is to disable the call to that component.


   Server Error in '/Layton ServiceDesk' Application.
   Configuration Error
   Description: An error occurred during the processing of a configuration file required to service this request.
     Please review the specific error details below and modify your configuration file appropriately.
   Parser Error Message: Could not load file or assembly 'MySql.Web' or one of its dependencies.
     This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded.
     (C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\web.config line 160)
   Source Error: 
   Line 158: <add name="Session" type="System.Web.SessionState.SessionStateModule"/>
   Line 159: <add name="ScriptModule" type="System.Web.Handlers.ScriptModule, System.Web.Extensions,
     Version=, Culture=neutral, PublicKeyToken=31BF3856AD364E35"/>
   Line 160: <add name="RadUploadModule" type="Telerik.Web.UI.RadUploadHttpModule"/>
   Line 161: <add name="RadCompression" type="Telerik.Web.UI.RadCompression"/>
   Line 162: </httpModules>


  1. Go to:
  2. Copy the file machine.config elsewhere as a backup.
  3. Open machine.config in Notepad.
  4. Find the string: MySQLRoleProvider
  5. At the beginning of that line, add a # character. This will disable it.
  6. In Windows Services Console, restart the World Wide Web Publishing Service.

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