Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered

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When trying to log in using an auto-login NTLM method, the following error message is displayed in the browser:

   You're not registered. Please contact a ServiceDesk Administrator.
   'ACCOUNT' from 'SERVER\ACCOUNT' is not registered. Please log in with other End User.

SERVER is the Layton ServiceDesk server, ACCOUNT is the user's Windows account.


Windows Server 2012

  1. Open Internet Information Services (IIS) Manager.
  2. In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
  3. In the right-hand pane, click Basic Settings....

    Lsd iis passthru auth01.png

  4. In the Edit Application dialog, click the Connect as... button.

    Lsd iis passthru auth02.png

  5. In the Connect As dialog, click the Application user (pass-through authentication radio button.

    Lsd iis passthru auth03.png

  6. Click OK, then OK again to save the setting.

Windows Server 2003

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png

  3. If you had to change it, restart IIS.

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