Layton ServiceDesk - Settings - Libraries - Urgency

Back to Contents

Previous article in this series: Impact

Urgency is a measure of business criticality of an Incident (Request), Problem or Change. The Urgency reflects the time available for resolution or avoidance before the impact is felt by the business. Urgency in conjunction with Impact is used to determine a Priority. Urgencies are user defined and can be created in Administration > Libraries > Urgency.

Next article in this series: Email Keywords

Back to Contents