Layton ServiceDesk - Settings - Form Design - Analyst Request

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Overview

When a Request Class is created, an Analyst Request form for that Request Class will also be created. There will be as many Analyst Request forms as there are Request Classes.

Notes

Read-Only End User Fields

When added as read-only fields, the following system fields will update as soon as an End User is populated in the sys_eusername field:

Field Name	Description
euser.sys_fullname	Layton ServiceDesk concatenates sys_forename and sys_surname into this field. Commonly, you would use this field instead.
euser.sys_surname	Surname or last name.
euser.sys_forename	First or given name.
euser.sys_eclient_id	Department.
euser.sys_siteid	Site.
euser.sys_addstreet1	Address line 1. If the address does not have two parts, e.g. 15 Spenser Street, this will be entered here. If the address has two parts, e.g. Level 16, Building 5X, etc., this will be entered here.
euser.sys_addstreet2	Address line 2. Used for the second line in a two-part address.
euser.sys_addsuburb	The suburb or city, a major division of a metropolis.
euser.sys_addstate	The state or province.
euser.sys_addpostcode	Postal or ZIP code.
euser.sys_phone	Main phone number. This is a generic type of phone, but most likely a landline.
euser.sys_mobile	Mobile or cell phone number.
euser.sys_fax	Fax number.
euser.sys_email	Email address.
euser.sys_cont_startdate	The date that the End User's contract starts.
euser.sys_cont_enddate	The date that the End User's contract ends.

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