Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log - Full

Back to Main Article

Overview

The Application Log is a log file relating to the function of the application in general. Occasionally Layton Technology Support may request a log file in order to investigate a reported problem.

This specific procedure will gather the log files that are relevant to the time at which the problem occurred.

Location of Log File

These log files are located in:

   C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\

The filename structure is:

   lsd_log_YYYY_M_D.txt

For example, a log file created for 2 July, 2023, would have the filename:

   lsd_log_2023_7_2.txt

Sort the list by Date Modified, in reverse-chronological order (latest on top).

A separate log file is created for each calendar day. Normally Support only requires the latest log. If there are many log files, it is safe to delete all but the latest five.

Procedure

Gathering the Requested File(s)

1. In Windows Explorer, open the log-file location.
2. Identify the log file(s) requested by Support.

Sending to Support

1. Zip the log file(s).
2. In the Customer Support Portal, create a new comment for your ticket, and attach the zip file.
3. Alternatively, email to [email protected].

In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.

Other Log Procedures

Application Log - Truncated

See here for sending a truncated Application Log.

LDAP Import Log

See here for sending the LDAP Import Log.