Layton ServiceDesk - Troubleshooting - Can't See Any Requests

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Overview

The Analyst logs in but can't see any Requests.

Symptoms

• Can't see any Requests in Home or View Requests
• Can't see any Request Class forms in the New menu.

Remedy

The Analyst has not been assigned to any Request Classes, and is being restricted to assigned Request Classes, thus they can't see any. The remedy will vary based on the desired outcome.

Stop Restricting Request Classes

If this was configured by mistake, the easiest remedy is to disable the restriction.

1. Go to Administration > Company Structure > Manage Analyst > ANALYST > Settings > Access Restrictions.
2. Change the Restrict Request Classes setting to No.
3. Click the Save button .

Continue Restricting Request Classes

If it's intended to restrict the Analyst to specific Request Classes, they can be assigned and those Request Classes will become visible.

1. Go to Administration > Company Structure > Manage Analyst > ANALYST > Request Class.
2. Check the appropriate Request Classes.
3. Close the Request Class dialog.

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