Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types
From Layton Support
If you want to restrict access to specific Request Types, you will need to use Request Classes. You can restrict access to either Analysts, End Users, or both.
End User Steps
- Allocate Request Classes to End Users. You can configure one, then copy the setting to all other End Users.
- Enable Restrict Request Classes in Administration > General Settings > Security > Global End User Security.