Layton ServiceDesk - Troubleshooting - Can't Assign Specific Analysts

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Overview

Where Analysts exist and are not disabled, but can't be assigned manually..

Symptom

• The Analyst appears in the assignment dialog, but can't be clicked.

Remedy

Manual Assign is disabled for the Analyst.

Enable

1. Go to Administration > Company Structure > Manage Analyst.
2. Click the Analyst username to open Properties.
3. Change the Manual Assign setting to Yes.
4. Click the Save button .

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