Layton ServiceDesk - FAQ - Manual Login
Contents |
Overview
An Analyst or End User can log in manually.
Resetting a Password
If the user has forgotten the password, it can be reset by an admin with these procedures:
Login Authentication Setting
The Login Authentication setting needs to be set to LSD in order to authenticate an Analyst or End User through the manual login page.
Procedure
The Main Home Page is the page that opens when you launch the application:
http://server/laytonservicedesk/Login.aspx
In a default configuration, there is a login button for Analysts and End Users. The user clicks the appropriate button and provides their username and password.
Bypassing the Main Home Page
It may be desirable to bypass the Main Home page, e.g. publishing a link to an intranet that will take End Users directly to the End User login page.
Analyst Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Loginuser.aspx
The Analyst login page will open. The Analyst provides their username and password.
End User Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Logineuser.aspx
The End User login page will open. The End User provides their username and password.
