Layton ServiceDesk - Troubleshooting - Creating an Installer Log

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Overview

As a diagnostic tool, Support may ask for a log to be created during the installation process.

Cleaning the System

If you have had an unsuccessful installation, it will need to be cleaned prior to the installation procedure that will produce an installer log. Please follow these steps.

Instructions

1. Navigate to where you have stored the installer. For example:

   F:\Software\Layton Technology

2. Copy the full path.

3. In the Start Menu, enter cmd.exe. Right-click the cmd.exe application and select Run as Administrator.

4.Enter the following command, substituting your folder path, and enclosing it in quotation marks, in case it contains spaces, and press the Enter key:

   cd /D "F:\Software\Layton Technology\Layton ServiceDesk"

5. The new path will now be set. Enter the following command and press the Enter key to verify:

   cd

6. Enter the following command and press the Enter key to launch the installer:

   msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log

7. This will write a text file called lsd_install.log into the folder path. The file will likely be large. Once the installer is complete or has failed and rolled back, zip and send it to Support.

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