Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log

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Contents

Overview

Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.

Location of Log File

The application log is a log file relating to the function of the application in general. This is the most commonly requested log file.

These log files are located in:

   C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\

The filename structure is:

   lsd_log_YYYY_M_D.txt

For example, a log file created for 2 July, 2021, would have the filename:

   lsd_log_2021_7_2.txt

Sort the list by Date Modified, in reverse-chronological order (latest on top).

A separate log file is created for each calendar day. Normally Support only requires the latest log. If there are many log files, it is safe to delete all but the latest five.

Procedure

  1. If possible, generate the issue again.
  2. In Windows Explorer, open the log-file location.
  3. Identify the required log file.
  4. Zip the log file.
  5. Email to [email protected].

In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.

LDAP Import Log

See here for sending the LDAP Import Log.

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