Layton ServiceDesk - Troubleshooting - SmtpException

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If email is not sent by Layton ServiceDesk, despite the test successfully sending an email, this error may appear in the log:

   SmtpException. Failed to send out mail, Id:2059. Detail:Mailbox unavailable. The server response was: 5.7.1 Unable to relay


  1. Go to Administration > System Settings > Email Server Settings.
  2. Enter the port 587 (or alternative, if configured that way on your mail server).
  3. Check SSL/TLS.

    Lsd tshoot email smtp.png

  4. Click the Save button Lsd btn save.png.
  5. Test settings.

Incoming Configuration

You may find you need to specify an SSL port and check the SSL/TLS checkbox in Incoming settings for either POP or IMAP to match the outgoing settings.

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