Layton ServiceDesk - Settings - Global List View - Default Request

From Layton Support
Jump to: navigation, search

Btn back up.png Back to Contents



This global list view is the Request list view for Analysts. It's called global because it's the default that will be applied to all new Analyst accounts. An Analyst can change their own list view configuration (reference).

Lsd global list view def req01.png

Default Columns


Request ID


Creation Date and time

End User

The user name of the End User who logged the Request

Request Type

The Request Type assigned by an Analyst or automated process.


The user name of the Analyst to whom the Request has been assigned.


Status of the Request.


Assigned Priority.

Due By

Date and time the Request will expire, based on the Resolve Hours configured in the assigned Priority. If the Request is on hold, there will be no Due By date. If the Request has expired, the Due By date will be the date and time of expiry, regardless of whether the Request is on hold or not.

List View Properties

The list view properties allow you to set the width, height and page size (number of rows) in the list view.

Click the List View Properties link to open the Properties page:

Lsd global list view def req02.png

Lsd global list view def req03.png
Setting Description
Width Width of the list view table in pixels
Height Height of the list view table in pixels. If left blank, the list view will display the number of rows specified in Page Size. If the height is set to a pixel value that is less than will be required to display the number of rows specified in the page size then a scroll bar will be displayed.
Page Size Number of rows per page

Heading & Position Changes

The form title and the position of the whole form can be moved by dragging the small square handle at the top left corner of each object. Selecting the title will display the title properties so you can amend any details, as required. However, care should be taken if the actual form title is being amended as this has been already defined as an Application Term. The special brackets “{{ }}” around the title denote that the title is being obtained from the field.

Adding Data Fields

To add a data field to the list view, click the Add Column link in the top-left of the list view. Then, from the field properties page, you can select the Display Table where the data field can be found. The Display Table Field can then be selected and a column heading provided in the Heading field. You may wish to set the other properties of the column such as the font type, size and color.

Editing & Deleting Data Fields

To edit or delete any existing data fields from the List View select any link in one of the rows beneath the required column. You are then presented with the Field Properties form. Delete or set any property details as required; Heading, Field Font, Field Font Size, Field Color, Column Width (in pixels or %), Field and Heading Alignment. Select “Save” to preserve your settings or changes and return to the Results Set form.

The Toolbar also provides the ability to add a label or image anywhere onto the List View form or change the page background color.

Btn back up.png Back to Contents

Personal tools

Main Page
Online User Guides
General Support
Release Notes