Layton ServiceDesk - General Settings - Problem Settings

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This menu item will only be displayed if the Problem & Change feature is turned on in Administration | System Settings | Application Settings | Enable Problem & Change.

This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the Request Settings section.

  • Owned by Default & Owned by Specified.
  • Assigned to Default & Assigned to Specified
  • Default Status
  • Default Priority
  • Default Urgency
  • Default Impact
  • Default Service

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