Layton ServiceDesk - General Settings - Problem Settings
This menu item will only be displayed if the Problem & Change feature is turned on in Administration | System Settings | Application Settings | Enable Problem & Change.
This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the Request Settings section.
- Owned by Default & Owned by Specified.
- Assigned to Default & Assigned to Specified
- Default Status
- Default Priority
- Default Urgency
- Default Impact
- Default Service