Layton ServiceDesk - Troubleshooting - Incoming Email Overload
If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio:
TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin]
You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line:
DELETE FROM [LaytonServiceDesk].[dbo].[mailin] WHERE sys_mail_subject LIKE '%Alert%'
This will take considerably longer to execute.