Layton ServiceDesk - Troubleshooting - Incoming Email Overload

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Bulk Delete

If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio:

   TRUNCATE TABLE  [LaytonServiceDesk].[dbo].[mailin]

You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line:

   DELETE FROM  [LaytonServiceDesk].[dbo].[mailin]
   WHERE        sys_mail_subject LIKE '%Alert%'

This will take considerably longer to execute.

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