User Guide for Layton ServiceDesk

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=FAQs=
 
=FAQs=
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
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**[[Layton ServiceDesk - Troubleshooting - Installer Stops Instantly|Installer Stops Instantly]]
 
**[[Layton ServiceDesk - Troubleshooting - Installer Stops Instantly|Installer Stops Instantly]]
 
**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
 
**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
 +
**[[Layton ServiceDesk - Troubleshooting - Installer Almost Finishes, Then Rolls Back (Error 1603)|Installer Almost Finishes, Then Rolls Back (Error 1603)]]
 
**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
 
**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
*[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
+
*LaytonServiceDesk Service
 +
**[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
 +
**[[Layton ServiceDesk - Troubleshooting - Manually Reinstall Service Account|Manually Reinstall Service Account]]
 
*Can't Launch the Application
 
*Can't Launch the Application
 
**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
 
**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
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**[[Layton ServiceDesk - Errors - System.Security.SecurityException|System.Security.SecurityException]]
 
**[[Layton ServiceDesk - Errors - System.Security.SecurityException|System.Security.SecurityException]]
 
**[[Layton ServiceDesk - Errors - Configuration Error|Configuration Error]]
 
**[[Layton ServiceDesk - Errors - Configuration Error|Configuration Error]]
 +
**[[Layton ServiceDesk - Errors - Cannot open database "LaytonServiceDesk" requested by the login|Cannot open database "LaytonServiceDesk" requested by the login]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't Login|Can't Login]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't Login|Can't Login]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]
 
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]
 
**[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]
 
**[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]
 +
**[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]
 
*Email
 
*Email
 
**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]
 
**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]
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*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 +
*[[Layton ServiceDesk - Troubleshooting - Manual Application Uninstallation|Manual Application Uninstallation]]
  
 
=Table of Contents=
 
=Table of Contents=
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**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
 +
***[[Layton ServiceDesk - Installation - Migration - Application Only (Direct Update to Latest Version)|Application Only (Direct Update to Latest Version)]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
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*[[Layton ServiceDesk - Logging a New Change|Logging a New Change]]
 
*[[Layton ServiceDesk - Logging a New Change|Logging a New Change]]
 
*[[Layton ServiceDesk - Logging a New Task|Logging a New Task]]
 
*[[Layton ServiceDesk - Logging a New Task|Logging a New Task]]
 +
*[[Layton ServiceDesk - Implementing Project Management|Implementing Project Management]]
 
*[[Layton ServiceDesk - Assets|Assets]]
 
*[[Layton ServiceDesk - Assets|Assets]]
 
*[[Layton ServiceDesk - Calendar|Calendar]]
 
*[[Layton ServiceDesk - Calendar|Calendar]]
  
 
===Using the System (End User)===
 
===Using the System (End User)===
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User)|Basics]]
+
*[[Layton ServiceDesk - Using Layton ServiceDesk - End User - Interface|Interface]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email|Lodging a New Request Via Email]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email|Lodging a New Request Via Email]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface|Lodging a New Request Via the Web Interface]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface|Lodging a New Request Via the Web Interface]]
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*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 
*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Survey|Survey]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
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==Workarounds==
 
==Workarounds==
*[[Layton ServiceDesk - Workarounds - Global Reset End User Password|Global Reset End User Password]]
+
*[[Layton ServiceDesk - Workarounds - Global Reset User Password|Global Reset User Password]]
 
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
 
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
  
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*[[Layton ServiceDesk - Workflows - Bulk Change Email Domain|Bulk Change Email Domain]]
 
*[[Layton ServiceDesk - Workflows - Bulk Change Email Domain|Bulk Change Email Domain]]
 
*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 
*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 +
*[[Layton ServiceDesk - Workflows - Change Length of User-Defined Field|Change Length of User-Defined Field]]
 +
*[[Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another|Migrate Limited Request Data from One Database to Another]]
 +
*[[Layton ServiceDesk - Workflows - Processing Emails from Automated Systems|Processing Emails from Automated Systems]]
  
 
=Reports=
 
=Reports=
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p>

Latest revision as of 04:05, 20 May 2021

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[edit] Overview

This user guide lists FAQs and troubleshooting articles ahead of the main user guide articles. Workflows detail configurations for specific purposes and Reports lists additional report configurations.

[edit] FAQs

[edit] Troubleshooting

[edit] Table of Contents

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[edit] Installation

[edit] Concepts

[edit] Configuring the System

[edit] Using the System

[edit] Using the System (Analyst)

[edit] Using the System (End User)

[edit] Reporting

[edit] Administration Page

[edit] General Settings

[edit] Utilities

[edit] System Settings

[edit] Libraries

[edit] Company Structure

[edit] Data Design

[edit] Global List View

[edit] Form Design

[edit] Workarounds

[edit] Workflows

[edit] Reports

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