Layton ServiceDesk - Settings - Libraries - Email Filter

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Previous article in this series: Email Settings & Bodies

The Email Filter option works to protect against infinite email loops caused by auto-responders, out-of-office messages, and auto-reply mailbox configurations. To create an Email Filter rule, enter a search string, then optionally enable Case sensitivity. If any of the rules find a match in the contents of an email, the email will be deleted without being first imported.

Next article in this series: Cost Items

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