User Guide for Layton ServiceDesk

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=FAQs=
 
=FAQs=
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support|Sending Log Files to Support]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log|Application Log]]
 +
**[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|LDAP Import Log]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending your Database to Support|Sending your Database to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
 
*[[Layton ServiceDesk - Procedures - General - Sending Incoming Email Samples to Support|Sending Incoming Email Samples to Support]]
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=Troubleshooting=
 
=Troubleshooting=
*[[Layton ServiceDesk - Troubleshooting - Installer Stops Instantly|Installer Stops Instantly]]
+
*Installation
*[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
+
**[[Layton ServiceDesk - Troubleshooting - Installer Stops Instantly|Installer Stops Instantly]]
*[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
+
**[[Layton ServiceDesk - Troubleshooting - Installer Stops After Database Tool Procedure|Installer Stops After Database Tool Procedure]]
 +
**[[Layton ServiceDesk - Troubleshooting - Installer Almost Finishes, Then Rolls Back (Error 1603)|Installer Almost Finishes, Then Rolls Back (Error 1603)]]
 +
**[[Layton ServiceDesk - Troubleshooting - Creating an Installer Log|Creating an Installer Log]]
 +
*LaytonServiceDesk Service
 +
**[[Layton ServiceDesk - Troubleshooting - Change Service Account|Change Service Account]]
 +
**[[Layton ServiceDesk - Troubleshooting - Manually Reinstall Service Account|Manually Reinstall Service Account]]
 
*Can't Launch the Application
 
*Can't Launch the Application
 +
**[[Layton ServiceDesk - Errors - HTTP Error 404 - File or Directory Not Found|HTTP Error 404 - File or Directory Not Found]]
 
**[[Layton ServiceDesk - Errors - HTTP Error 500.19 - Internal Server Error|HTTP Error 500.19 - Internal Server Error]]
 
**[[Layton ServiceDesk - Errors - HTTP Error 500.19 - Internal Server Error|HTTP Error 500.19 - Internal Server Error]]
 
**[[Layton ServiceDesk - Errors - Server Error in '/' Application|Server Error in '/' Application]]
 
**[[Layton ServiceDesk - Errors - Server Error in '/' Application|Server Error in '/' Application]]
 
**[[Layton ServiceDesk - Errors - System.Security.SecurityException|System.Security.SecurityException]]
 
**[[Layton ServiceDesk - Errors - System.Security.SecurityException|System.Security.SecurityException]]
 +
**[[Layton ServiceDesk - Errors - Configuration Error|Configuration Error]]
 +
**[[Layton ServiceDesk - Errors - Cannot open database "LaytonServiceDesk" requested by the login|Cannot open database "LaytonServiceDesk" requested by the login]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't Login|Can't Login]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't Login|Can't Login]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]
 +
**[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]
 +
**[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]
 +
**[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]
 
*Email
 
*Email
 
**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]
 
**[[Layton ServiceDesk - Troubleshooting - POP ERR Command is not valid in this state|POP ERR Command is not valid in this state]]
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*[[Layton ServiceDesk - Troubleshooting - Backup|Backup]]
 
*[[Layton ServiceDesk - Troubleshooting - Backup|Backup]]
 
*[[Layton ServiceDesk - Troubleshooting - Disaster Recovery|Disaster Recovery]]
 
*[[Layton ServiceDesk - Troubleshooting - Disaster Recovery|Disaster Recovery]]
*[[Layton ServiceDesk - Troubleshooting - Application Timeout|Application Timeout]]
 
 
*[[Layton ServiceDesk - Troubleshooting - Internet Explorer Display Issues|Internet Explorer Display Issues]]
 
*[[Layton ServiceDesk - Troubleshooting - Internet Explorer Display Issues|Internet Explorer Display Issues]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't See Any Requests|Can't See Any Requests]]
 
*[[Layton ServiceDesk - Troubleshooting - Can't See Any Requests|Can't See Any Requests]]
 +
*[[Layton ServiceDesk - Troubleshooting - Can't Assign Specific Analysts|Can't Assign Specific Analysts]]
 
*[[Layton ServiceDesk - Troubleshooting - Failed to Save Data|Failed to Save Data]]
 
*[[Layton ServiceDesk - Troubleshooting - Failed to Save Data|Failed to Save Data]]
 
*[[Layton ServiceDesk - Troubleshooting - Attachments Didn't Migrate from HelpBox to Layton ServiceDesk|Attachments Didn't Migrate from HelpBox to Layton ServiceDesk]]
 
*[[Layton ServiceDesk - Troubleshooting - Attachments Didn't Migrate from HelpBox to Layton ServiceDesk|Attachments Didn't Migrate from HelpBox to Layton ServiceDesk]]
 
*[[Layton ServiceDesk - Troubleshooting - LDAP Import Stops After Reconfiguring LDAP Server Connection|LDAP Import Stops After Reconfiguring LDAP Server Connection]]
 
*[[Layton ServiceDesk - Troubleshooting - LDAP Import Stops After Reconfiguring LDAP Server Connection|LDAP Import Stops After Reconfiguring LDAP Server Connection]]
 
*[[Layton ServiceDesk - Troubleshooting - Images Not Displayed or File Links Broken|Images Not Displayed or File Links Broken]]
 
*[[Layton ServiceDesk - Troubleshooting - Images Not Displayed or File Links Broken|Images Not Displayed or File Links Broken]]
*[[Layton ServiceDesk - Troubleshooting - PDF Report Not Attached to Scheduled Report Email|PDF Report Not Attached to Scheduled Report Email]]
+
*Reporting
 +
**[[Layton ServiceDesk - Troubleshooting - PDF Report Not Attached to Scheduled Report Email|PDF Report Not Attached to Scheduled Report Email]]
 +
**[[Layton ServiceDesk - Troubleshooting - Duplicate Scheduled Report Emails|Duplicate Scheduled Report Emails]]
 
*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Large Attachments|Large Attachments]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 
*[[Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly|Date Format Not Displaying Correctly]]
 +
*[[Layton ServiceDesk - Troubleshooting - Manual Application Uninstallation|Manual Application Uninstallation]]
  
 
=Table of Contents=
 
=Table of Contents=
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**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
**[[Layton ServiceDesk - Installation - Migration|Migration]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Application Only|Application Only]]
 +
***[[Layton ServiceDesk - Installation - Migration - Application Only (Direct Update to Latest Version)|Application Only (Direct Update to Latest Version)]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Application and Database|Application and Database]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
 
***[[Layton ServiceDesk - Installation - Migration - Database Only|Database Only]]
 
**[[Layton ServiceDesk - Installation - Test Installation|Test Installation]]
 
**[[Layton ServiceDesk - Installation - Test Installation|Test Installation]]
**[[Layton ServiceDesk™ - Installation - Special Notes|Special Notes]]
+
**[[Layton ServiceDesk - Installation - Special Notes|Special Notes]]
***[[Layton ServiceDesk™ - Installation - Special Notes - Timeout Configuration (IIS)|Timeout Configuration (IIS)]]
+
***[[Layton ServiceDesk - Installation - Special Notes - Turn Off Friendly HTTP Error Messages|Turn Off Friendly HTTP Error Messages]]
 +
***[[Layton ServiceDesk - Pre-Installation - SQL & Windows Authentication|SQL & Windows Authentication]]
 +
***[[Layton ServiceDesk - Pre-Installation - ASP.NET Configuration|ASP.NET Configuration]]
 +
***[[Layton ServiceDesk - Installation - Special Notes - IIS Integrated Windows Authentication Disabled|IIS Integrated Windows Authentication Disabled]]
 +
***[[Layton ServiceDesk - Installation - Special Notes - IIS 6 Management Compatibility|Installer Instantly Stops on Windows Server 2008]]
 +
***[[Layton ServiceDesk - Installation - Special Notes - Increase Service Startup Timeout|Installer Can't Start Service, Rolls Back]]
 +
***[[Layton ServiceDesk - Installation - Special Notes - Incorrect Date Format for Non-US Countries|Incorrect Date Format for Non-US Countries]]
 +
***[[Layton ServiceDesk - Troubleshooting - Application Timeout|Application Timeout]]
  
 
==Concepts==
 
==Concepts==
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==Configuring the System==
 
==Configuring the System==
*[[Layton ServiceDesk™ - Configuring the System - Introduction|Introduction]]
+
*[[Layton ServiceDesk - Configuring the System - Introduction|Introduction]]
*[[Layton ServiceDesk™ - Configuring the System - Analyst, Analyst Groups & CAB Groups|Analyst, Analyst Groups & CAB Groups]]
+
*[[Layton ServiceDesk - Configuring the System - Analyst, Analyst Groups & CAB Groups|Analyst, Analyst Groups & CAB Groups]]
 
*[[Layton ServiceDesk - Configuring the System - End Users|End Users]]
 
*[[Layton ServiceDesk - Configuring the System - End Users|End Users]]
 
*[[Layton ServiceDesk - Configuring the System - Create and Define Libraries|Create and Define Libraries]]
 
*[[Layton ServiceDesk - Configuring the System - Create and Define Libraries|Create and Define Libraries]]
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*[[Layton ServiceDesk - Configuring the System - Quick Info Design|Quick Info Design]]
 
*[[Layton ServiceDesk - Configuring the System - Quick Info Design|Quick Info Design]]
 
*[[Layton ServiceDesk - Configuring the System - Default List Views|Default List Views]]
 
*[[Layton ServiceDesk - Configuring the System - Default List Views|Default List Views]]
*[[Layton ServiceDesk - Solution Base|Solution Base]]
+
*[[Layton ServiceDesk - Configuring the System - Solution Base|Solution Base]]
*[[Layton ServiceDesk - Analyst Settings|Analyst Settings]]
+
*[[Layton ServiceDesk - Configuring the System - Analyst Settings|Analyst Settings]]
*[[Layton ServiceDesk - Surveys|Surveys]]
+
*[[Layton ServiceDesk - Configuring the System - Surveys|Surveys]]
*[[Layton ServiceDesk™ - Searching|Searching]]
+
*[[Layton ServiceDesk - Configuring the System - Searching|Searching]]
  
 
==Using the System==
 
==Using the System==
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*[[Layton ServiceDesk - System Access and Menu|System Access and Menu]]
 
*[[Layton ServiceDesk - System Access and Menu|System Access and Menu]]
 
*[[Layton ServiceDesk - Whiteboard|Whiteboard]]
 
*[[Layton ServiceDesk - Whiteboard|Whiteboard]]
*[[Layton ServiceDesk - Logging A New Request|Logging a New Request]]
+
*Logging a New Request
 +
**[[Layton ServiceDesk - Logging a New Request Using the Web Interface|Using the Web Interface]]
 +
**[[Layton ServiceDesk - Logging a New Request from Email|From Email]]
 
*[[Layton ServiceDesk - Viewing and Editing Requests|Viewing and Editing Requests]]
 
*[[Layton ServiceDesk - Viewing and Editing Requests|Viewing and Editing Requests]]
 
*[[Layton ServiceDesk - Logging a New Problem|Logging a New Problem]]
 
*[[Layton ServiceDesk - Logging a New Problem|Logging a New Problem]]
 
*[[Layton ServiceDesk - Logging a New Change|Logging a New Change]]
 
*[[Layton ServiceDesk - Logging a New Change|Logging a New Change]]
 
*[[Layton ServiceDesk - Logging a New Task|Logging a New Task]]
 
*[[Layton ServiceDesk - Logging a New Task|Logging a New Task]]
 +
*[[Layton ServiceDesk - Implementing Project Management|Implementing Project Management]]
 +
*[[Layton ServiceDesk - Assets|Assets]]
 
*[[Layton ServiceDesk - Calendar|Calendar]]
 
*[[Layton ServiceDesk - Calendar|Calendar]]
  
 
===Using the System (End User)===
 
===Using the System (End User)===
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User)|Basics]]
+
*[[Layton ServiceDesk - Using Layton ServiceDesk - End User - Interface|Interface]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email|Lodging a New Request Via Email]]
 
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email|Lodging a New Request Via Email]]
*[[Layton ServiceDesk™ - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface|Lodging a New Request Via the Web Interface]]
+
*[[Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via the Web Interface|Lodging a New Request Via the Web Interface]]
  
 
===Reporting===
 
===Reporting===
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====General Settings====
 
====General Settings====
 
*[[Layton ServiceDesk - General Settings - Request Settings|Request Settings]]
 
*[[Layton ServiceDesk - General Settings - Request Settings|Request Settings]]
*[[Layton ServiceDesk™ - General Settings - Problem Settings|Problem Settings]]
+
*[[Layton ServiceDesk - General Settings - Problem Settings|Problem Settings]]
*[[Layton ServiceDesk™ - General Settings - Change Settings|Change Settings]]
+
*[[Layton ServiceDesk - General Settings - Change Settings|Change Settings]]
 
*[[Layton ServiceDesk - General Settings - Auto Assignment Options|Auto Assignment Options]]
 
*[[Layton ServiceDesk - General Settings - Auto Assignment Options|Auto Assignment Options]]
 
*[[Layton ServiceDesk - General Settings - Business Rules|Request Business Rules]]
 
*[[Layton ServiceDesk - General Settings - Business Rules|Request Business Rules]]
*[[Layton ServiceDesk™ - General Settings - Business Rules|Problem Business Rules]]
+
*[[Layton ServiceDesk - General Settings - Business Rules|Problem Business Rules]]
*[[Layton ServiceDesk™ - General Settings - Business Rules|Change Business Rules]]
+
*[[Layton ServiceDesk - General Settings - Business Rules|Change Business Rules]]
 
*[[Layton ServiceDesk - General Settings - Security|Security]]
 
*[[Layton ServiceDesk - General Settings - Security|Security]]
 
*[[Layton ServiceDesk - General Settings - Survey|Survey]]
 
*[[Layton ServiceDesk - General Settings - Survey|Survey]]
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*[[Layton ServiceDesk - Utilities - Import Analyst (LDAP)|LDAP (Active Directory) Import Analyst]]
 
*[[Layton ServiceDesk - Utilities - Import Analyst (LDAP)|LDAP (Active Directory) Import Analyst]]
 
*[[Layton ServiceDesk - Utilities - Import End User (CSV & TXT)|Import End User (CSV & TXT)]]
 
*[[Layton ServiceDesk - Utilities - Import End User (CSV & TXT)|Import End User (CSV & TXT)]]
*[[Layton ServiceDesk™ - Utilities - Export Data|Export Data]]
+
*[[Layton ServiceDesk - Utilities - Export Data|Export Data]]
*[[Layton ServiceDesk™ - Utilities - Request Export XML|Request Export XML]]
+
*[[Layton ServiceDesk - Utilities - Request Export XML|Request Export XML]]
 
*[[Layton ServiceDesk - Utilities - Purging|Purging]]
 
*[[Layton ServiceDesk - Utilities - Purging|Purging]]
 
*[[Layton ServiceDesk - Utilities - Clear Down Database|Clear Down Database]]
 
*[[Layton ServiceDesk - Utilities - Clear Down Database|Clear Down Database]]
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*[[Layton ServiceDesk - Settings - Libraries - Task Types|Task Types]]
 
*[[Layton ServiceDesk - Settings - Libraries - Task Types|Task Types]]
 
*[[Layton ServiceDesk - Settings - Libraries - Priority|Priority]]
 
*[[Layton ServiceDesk - Settings - Libraries - Priority|Priority]]
*[[Layton ServiceDesk™ - Settings - Libraries - Problem Statuses|Problem Statuses]]
+
*[[Layton ServiceDesk - Settings - Libraries - Problem Statuses|Problem Statuses]]
*[[Layton ServiceDesk™ - Settings - Libraries - Change Statuses|Change Statuses]]
+
*[[Layton ServiceDesk - Settings - Libraries - Change Statuses|Change Statuses]]
*[[Layton ServiceDesk™ - Settings - Libraries - Change Types|Change Types]]
+
*[[Layton ServiceDesk - Settings - Libraries - Change Types|Change Types]]
*[[Layton ServiceDesk™ - Settings - Libraries - Change Request Types|Change Request Types]]
+
*[[Layton ServiceDesk - Settings - Libraries - Change Request Types|Change Request Types]]
*[[Layton ServiceDesk™ - Settings - Libraries - Services|Services]]
+
*[[Layton ServiceDesk - Settings - Libraries - Services|Services]]
*[[Layton ServiceDesk™ - Settings - Libraries - Impact|Impact]]
+
*[[Layton ServiceDesk - Settings - Libraries - Impact|Impact]]
*[[Layton ServiceDesk™ - Settings - Libraries - Urgency|Urgency]]
+
*[[Layton ServiceDesk - Settings - Libraries - Urgency|Urgency]]
 
*[[Layton ServiceDesk - Settings - Libraries - Email Keywords|Email Keywords]]
 
*[[Layton ServiceDesk - Settings - Libraries - Email Keywords|Email Keywords]]
 
*[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]]
 
*[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]]
 +
**[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - List|List of Notifications]]
 +
**[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies - Editing|Editing]]
 
*[[Layton ServiceDesk - Settings - Libraries - Out of Office|Out of Office ignore]]
 
*[[Layton ServiceDesk - Settings - Libraries - Out of Office|Out of Office ignore]]
 
*[[Layton ServiceDesk - Settings - Libraries - Cost Items|Cost Items]]
 
*[[Layton ServiceDesk - Settings - Libraries - Cost Items|Cost Items]]
 
*[[Layton ServiceDesk - Settings - Libraries - Drop Down Lists|Drop Down Lists]]
 
*[[Layton ServiceDesk - Settings - Libraries - Drop Down Lists|Drop Down Lists]]
*[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]]
+
*[[Layton ServiceDesk - Settings - Libraries - Brands|Brands]]
  
 
====Company Structure====
 
====Company Structure====
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*[[Layton ServiceDesk - Settings - Company Structure - Manage Company|Manage Company]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Manage Company|Manage Company]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Manage CAB Group|Manage CAB Group]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Manage CAB Group|Manage CAB Group]]
 +
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Approver|Manage Analyst Absence Approver]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Types|Manage Analyst Absence Types]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server|Analyst Availability Server]]
 
*[[Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server|Analyst Availability Server]]
  
 
====Data Design====
 
====Data Design====
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Task Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Task Data]]
 
*[[Layton ServiceDesk - Configuring the System - Data Design|Request Data]]
 
*[[Layton ServiceDesk - Configuring the System - Data Design|Request Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Problem Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Problem Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Change Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Change Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Analyst Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Analyst Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|End User Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|End User Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Company Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Company Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Department Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Department Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Site Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Site Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Solution Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Solution Data]]
*[[Layton ServiceDesk™ - Configuring the System - Data Design|Priority Data]]
+
*[[Layton ServiceDesk - Configuring the System - Data Design|Priority Data]]
 
*[[Layton ServiceDesk - Configuring the System - Data Design|Survey Data]]
 
*[[Layton ServiceDesk - Configuring the System - Data Design|Survey Data]]
  
 
====Global List View====
 
====Global List View====
 
*[[Layton ServiceDesk - Settings - Global List View - Default Request|Default Request]]
 
*[[Layton ServiceDesk - Settings - Global List View - Default Request|Default Request]]
*[[Layton ServiceDesk™ - Settings - Global List View - Default Select End User|Default Select End User]]
+
*[[Layton ServiceDesk - Settings - Global List View - Default Select End User|Default Select End User]]
 
*[[Layton ServiceDesk - Settings - Global List View - Default Survey|Default Survey]]
 
*[[Layton ServiceDesk - Settings - Global List View - Default Survey|Default Survey]]
 
*[[Layton ServiceDesk - Settings - Global List View - End User Request|End User Request]]
 
*[[Layton ServiceDesk - Settings - Global List View - End User Request|End User Request]]
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====Form Design====
 
====Form Design====
*[[Layton ServiceDesk™ - Settings - Form Design - Change|Change]]
+
*[[Layton ServiceDesk - Settings - Form Design - Change|Change]]
 
*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
 
*[[Layton ServiceDesk - Settings - Form Design - Department|Department]]
*[[Layton ServiceDesk™ - Settings - Form Design - Login|Login]]
+
*[[Layton ServiceDesk - Settings - Form Design - Login|Login]]
 +
*[[Layton ServiceDesk - Settings - Form Design - Survey|Survey]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
 
*[[Layton ServiceDesk - Settings - Form Design - Search Surveys|Search Surveys]]
*[[Layton ServiceDesk™ - Settings - Form Design - Search End User|Search End User]]
+
*[[Layton ServiceDesk - Settings - Form Design - Search End User|Search End User]]
*[[Layton ServiceDesk™ - Settings - Form Design - Banner|Banner]]
+
*[[Layton ServiceDesk - Settings - Form Design - Banner|Banner]]
 
*[[Layton ServiceDesk - Settings - Form Design - Settings|Settings]]
 
*[[Layton ServiceDesk - Settings - Form Design - Settings|Settings]]
*[[Layton ServiceDesk™ - Settings - Form Design - End User Request|End User Request]]
+
*[[Layton ServiceDesk - Settings - Form Design - End User Request|End User Request]]
 
*[[Layton ServiceDesk - Settings - Form Design - Analyst Request|Analyst Request]]
 
*[[Layton ServiceDesk - Settings - Form Design - Analyst Request|Analyst Request]]
 
*[[Layton ServiceDesk - Settings - Form Design - Copy Request Forms|Copy Request Forms]]
 
*[[Layton ServiceDesk - Settings - Form Design - Copy Request Forms|Copy Request Forms]]
  
 
==Workarounds==
 
==Workarounds==
*[[Layton ServiceDesk™ - Workarounds - Global Reset End User Password|Global Reset End User Password]]
+
*[[Layton ServiceDesk - Workarounds - Global Reset User Password|Global Reset User Password]]
*[[Layton ServiceDesk™ - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
+
*[[Layton ServiceDesk - Workarounds - Global Assign to Specific Analyst Group|Global Assign to Specific Analyst Group]]
  
 
=Workflows=
 
=Workflows=
*[[Layton ServiceDesk™ - Workflows - Allowing End Users to Close Requests|Allowing End Users to Close Requests]]
+
*[[Layton ServiceDesk - Workflows - Allowing End Users to Close Requests|Allowing End Users to Close Requests]]
*[[Layton ServiceDesk™ - Workflows - Configuring Automatic Assignment from Incoming Email Using Keywords|Configuring Automatic Assignment from Incoming Email Using Keywords]]
+
*[[Layton ServiceDesk - Workflows - Configuring Automatic Assignment from Incoming Email Using Keywords|Configuring Automatic Assignment from Incoming Email Using Keywords]]
*[[Layton ServiceDesk - Workflows - Restricting Analyst Access to Request Types|Restricting Analyst Access to Request Types]]
+
*[[Layton ServiceDesk - Workflows - Restricting Analyst and End User Access to Request Types|Restricting Analyst and End User Access to Request Types]]
*[[Layton ServiceDesk™ - Workflows - Enabling Change Management for End Users|Enabling Change Management for End Users]]
+
*[[Layton ServiceDesk - Workflows - Enabling Change Management for End Users|Enabling Change Management for End Users]]
*[[Layton ServiceDesk™ - Workflows - Set Default Priority for All Requests|Set Default Priority for All Requests]]
+
*[[Layton ServiceDesk - Workflows - Add Solution Tab to End User Request Form|Add Solution Tab to End User Request Form]]
 +
*[[Layton ServiceDesk - Workflows - Set Default Priority for All Requests|Set Default Priority for All Requests]]
 +
*[[Layton ServiceDesk - Workflows - Standard Settings Analyst|Standard Settings Analyst]]
 
*[[Layton ServiceDesk - Workflows - Disabling a Request Class|Disabling a Request Class]]
 
*[[Layton ServiceDesk - Workflows - Disabling a Request Class|Disabling a Request Class]]
*[[Layton ServiceDesk - Workflows - HR New User|HR New User]]
+
*[[Layton ServiceDesk - Workflows - Bulk Change Email Domain|Bulk Change Email Domain]]
 +
*[[Layton ServiceDesk - Workflows - Export Request Data|Export Request Data]]
 +
*[[Layton ServiceDesk - Workflows - Change Length of User-Defined Field|Change Length of User-Defined Field]]
 +
*[[Layton ServiceDesk - Workflows - Migrate Limited Request Data from One Database to Another|Migrate Limited Request Data from One Database to Another]]
 +
*[[Layton ServiceDesk - Workflows - Processing Emails from Automated Systems|Processing Emails from Automated Systems]]
  
 
=Reports=
 
=Reports=
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
*[[Layton ServiceDesk - Reports - Requests Logged Over the Weekend|Requests Logged Over the Weekend]]
 
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Latest revision as of 04:05, 20 May 2021

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[edit] Overview

This user guide lists FAQs and troubleshooting articles ahead of the main user guide articles. Workflows detail configurations for specific purposes and Reports lists additional report configurations.

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[edit] Troubleshooting

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[edit] Installation

[edit] Concepts

[edit] Configuring the System

[edit] Using the System

[edit] Using the System (Analyst)

[edit] Using the System (End User)

[edit] Reporting

[edit] Administration Page

[edit] General Settings

[edit] Utilities

[edit] System Settings

[edit] Libraries

[edit] Company Structure

[edit] Data Design

[edit] Global List View

[edit] Form Design

[edit] Workarounds

[edit] Workflows

[edit] Reports

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