User Guide for Layton ServiceDesk
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*[[Layton ServiceDesk™ - System Configuration|Introduction]] | *[[Layton ServiceDesk™ - System Configuration|Introduction]] | ||
*[[Layton ServiceDesk™ - Analyst, Analyst Groups, & CAB Groups|Analyst, Analyst Groups, & CAB Groups]] | *[[Layton ServiceDesk™ - Analyst, Analyst Groups, & CAB Groups|Analyst, Analyst Groups, & CAB Groups]] | ||
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*[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]] | *[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]] | ||
*[[Layton ServiceDesk™ - Data Design|Data Design]] | *[[Layton ServiceDesk™ - Data Design|Data Design]] | ||
*[[Layton ServiceDesk™ - Form Design|Form Design]] | *[[Layton ServiceDesk™ - Form Design|Form Design]] | ||
*[[Layton ServiceDesk™ - Quick Info Design|Quick Info Design]] | *[[Layton ServiceDesk™ - Quick Info Design|Quick Info Design]] | ||
| − | *[[Layton ServiceDesk™ - Global List Views / Analyst List Views|Global List Views / Analyst List Views]] | + | *[[Layton ServiceDesk™ - Global List Views / Analyst List Views|Global List Views/Analyst List Views]] |
*[[Layton ServiceDesk™ - Solution Base|Solution Base]] | *[[Layton ServiceDesk™ - Solution Base|Solution Base]] | ||
*[[Layton ServiceDesk™ - Analyst Settings|Analyst Settings]] | *[[Layton ServiceDesk™ - Analyst Settings|Analyst Settings]] | ||
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*[[Layton ServiceDesk™ - System Access and Menu|System Access and Menu]] | *[[Layton ServiceDesk™ - System Access and Menu|System Access and Menu]] | ||
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*[[Layton ServiceDesk™ - Viewing and Editing Requests|Viewing and Editing Requests]] | *[[Layton ServiceDesk™ - Viewing and Editing Requests|Viewing and Editing Requests]] | ||
| − | *[[Layton ServiceDesk™ - Logging A New Problem|Logging | + | *[[Layton ServiceDesk™ - Logging A New Problem|Logging a New Problem]] |
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*[[Layton ServiceDesk™ - Using Layton ServiceDesk (End User)|Basics]] | *[[Layton ServiceDesk™ - Using Layton ServiceDesk (End User)|Basics]] | ||
| − | *[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging | + | *[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging a New Request (End User)]] |
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Revision as of 23:43, 24 October 2010
Introducing the all-new Layton ServiceDesk
Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.
Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis.
Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
- Significantly reduce costs
- Deliver exceptional customer service and support
- Save time with less effort
- Streamline support operations
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
The better help desk. It’s all included, right out of the box!
Table of Contents
Click + Symbol to Expand Menu
| Installation | ||
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| Concepts |
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| Configuring the System |
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| Using Layton ServiceDesk (Analyst) |
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| Using Layton ServiceDesk (End User) |
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| Utilities |
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| Reporting |
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| System Settings | ||
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