Layton ServiceDesk - Installation - Clean Reinstallation

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Cleaning the System

1. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\Custom\.
2. Move any images you've added elsewhere as a backup.
3. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\User\.
4. Move any images you've added elsewhere as a backup.
5. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\HB_Data\.
6. Move the following folders elsewhere as a backup:
   • ChangeAttach
   • EmailBodies
   • MailIn
   • MailInlineImage
   • ProblemAttach
   • RequestAttach
7. Uninstall Layton ServiceDesk using Programs and Features.
8. Open Internet Information Services (IIS) Manager.
   1. In Sites > Default Website, delete the virtual directory LaytonServiceDesk.
   2. In Application Pools, delete LaytonServiceDeskAppPool.
9. Open Windows Services console.
10. Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:
    
    

    sc delete LaytonServiceDesk
    
    If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed.

11. Delete the folder Layton Technology in C:\Program Files (x86)\.
12. If you are not going to keep the database, delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio. If you are going to keep it, back it up.

Fix Problems with Programs that Can't Be Installed or Uninstalled

If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Program Install and Uninstall Troubleshooter available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.

Review System Requirements

If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.

Review Pre-Installation Procedure

If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.

Reinstallation

1. Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
2. Copy the backed-up folders from the above Cleaning the System section back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.

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