User Guide for Layton ServiceDesk
From Layton Support
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| − | + | <p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p> | |
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'''Introducing the all-new Layton ServiceDesk''' | '''Introducing the all-new Layton ServiceDesk''' | ||
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*Deliver exceptional customer service and support | *Deliver exceptional customer service and support | ||
*Save time with less effort | *Save time with less effort | ||
| − | *Streamline support operations | + | *Streamline support operations<br> |
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all! | Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all! | ||
The better help desk. It’s all included, right out of the box! | The better help desk. It’s all included, right out of the box! | ||
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=== Table of Contents === | === Table of Contents === | ||
| − | + | <span style="font-size: 85%">''Click '''+''' Symbol to Expand Menu''</span> | |
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| − | !align= | + | !align="left"|Installation |
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*[[Layton ServiceDesk™ - System Requirements|System Requirements]] | *[[Layton ServiceDesk™ - System Requirements|System Requirements]] | ||
*[[Layton ServiceDesk™ - Pre-Installation Procedure|Pre-Installation]] | *[[Layton ServiceDesk™ - Pre-Installation Procedure|Pre-Installation]] | ||
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| − | !align= | + | !align="left"|Database Installation Tool |
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*[[Layton ServiceDesk™ - Installation - Special Notes|Special Notes]] | *[[Layton ServiceDesk™ - Installation - Special Notes|Special Notes]] | ||
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| − | !align= | + | !align="left"|Concepts |
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*[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]] | *[[Layton ServiceDesk™ - Flow Diagram|Flow Diagram]] | ||
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| − | !align= | + | !align="left"|Configuring the System |
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*[[Layton ServiceDesk™ - System Configuration|Introduction]] | *[[Layton ServiceDesk™ - System Configuration|Introduction]] | ||
| − | *[[Layton ServiceDesk™ - Analyst, Analyst Groups, & | + | *[[Layton ServiceDesk™ - Analyst, Analyst Groups, & CAB Groups|Analyst, Analyst Groups, & CAB Groups]] |
*[[Layton ServiceDesk™ - Configuring the System - End Users|End Users]] | *[[Layton ServiceDesk™ - Configuring the System - End Users|End Users]] | ||
*[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]] | *[[Layton ServiceDesk™ - Create and Define Libraries|Create and Define Libraries]] | ||
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*[[Layton ServiceDesk™ - Searching|Searching]] | *[[Layton ServiceDesk™ - Searching|Searching]] | ||
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| − | !align= | + | !align="left"|Using Layton ServiceDesk (Analyst) |
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*[[Layton ServiceDesk™ - Logging A New Change|Logging a New Change]] | *[[Layton ServiceDesk™ - Logging A New Change|Logging a New Change]] | ||
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| − | !align= | + | !align="left"|Using Layton ServiceDesk (End User) |
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*[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging a New Request (End User)]] | *[[Layton ServiceDesk™ - Logging A New Request (End User)|Logging a New Request (End User)]] | ||
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| − | !align= | + | !align="left"|Utilities |
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*[[Layton ServiceDesk™ - LDAP Import End User|LDAP Import End User]] | *[[Layton ServiceDesk™ - LDAP Import End User|LDAP Import End User]] | ||
*[[Layton ServiceDesk™ - Import Analyst (LDAP)|Import Analyst (LDAP)]] | *[[Layton ServiceDesk™ - Import Analyst (LDAP)|Import Analyst (LDAP)]] | ||
| − | *[[Layton ServiceDesk™ - Import End User (CSV & | + | *[[Layton ServiceDesk™ - Import End User (CSV & TXT)|Import End User (CSV & TXT)]] |
*[[Layton ServiceDesk™ - Purging|Purging]] | *[[Layton ServiceDesk™ - Purging|Purging]] | ||
*[[Layton ServiceDesk™ - Export Data|Export Data]] | *[[Layton ServiceDesk™ - Export Data|Export Data]] | ||
*[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]] | *[[Layton ServiceDesk™ - Clear Down Database|Clear Down Database]] | ||
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| − | !align= | + | !align="left"|Reporting |
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*[[Layton ServiceDesk™ - Creating New Reports|Creating New Reports]] | *[[Layton ServiceDesk™ - Creating New Reports|Creating New Reports]] | ||
*[[Layton ServiceDesk™ - Creating Charts|Creating Charts]] | *[[Layton ServiceDesk™ - Creating Charts|Creating Charts]] | ||
| − | *[[Layton ServiceDesk™ - Report Design Layout|Report Design Layout & | + | *[[Layton ServiceDesk™ - Report Design Layout|Report Design Layout & Extra Functions]] |
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| − | !align= | + | !align="left"|[[Layton ServiceDesk™ - System Settings|System Settings]] |
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| − | !align= | + | !align="left"|[[Layton ServiceDesk™ - General Settings|General Settings]] |
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| − | + | <p align="right">[[File:btn_back_up.png|link=Main Page]] [[Main Page|<u>Back to Main Page</u>]]</p> | |
Revision as of 04:40, 24 November 2010
Introducing the all-new Layton ServiceDesk
Layton ServiceDesk is an all new web-based ITIL help-desk system. Rewritten from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.
Every feature and module has been carefully designed before being implemented. Hundreds of new features are included, from all new ITIL Problem and Change Management through to powerful reporting and analysis.
Layton ServiceDesk is so configurable that it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! There is no need to purchase additional modules or time consuming installation and training. Layton ServiceDesk delivers powerful web-based help-desk technology at a fraction of the cost of other systems.
Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.
- Significantly reduce costs
- Deliver exceptional customer service and support
- Save time with less effort
- Streamline support operations
Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!
The better help desk. It’s all included, right out of the box!
Table of Contents
Click + Symbol to Expand Menu
| Installation | ||
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| Concepts |
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| Configuring the System |
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| Using Layton ServiceDesk (Analyst) |
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| Using Layton ServiceDesk (End User) |
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| Utilities |
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| Reporting |
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| System Settings | ||
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