Layton ServiceDesk - Configuring the System - Create and Define Libraries
From Layton Support
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
| + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Configuring the System - End Users]] [[Layton ServiceDesk - Configuring the System - End Users |<u>Previous article in this series: ''End Users''</u>]]</p> | ||
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The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes. | The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes. | ||
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*[[Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists|Drop Down Lists]] | *[[Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists|Drop Down Lists]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]] | *[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]] | ||
| + | <p align="right">[[Layton ServiceDesk - Configuring the System - Data Design |<u>Next article in this series: ''Data Design''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Configuring the System - Data Design]]</p> | ||
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 05:30, 18 July 2016
Previous article in this series: End Users
Contents |
[edit] Overview
The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes.
Although it is advisable to create the Libraries before implementing the system, they can always be added to or changed at any time by Analysts with Administration access. Any changes will be cascaded through the system so all records will be amended accordingly.
All menu options are located in Settings > Libraries.
- Request Classes
- Request Types
- Request Statuses
- Request Templates
- Task Types
- Priority
- Problem Statuses
- Change Statuses
- Change Types
- Change Request Types
- Services
- Impact
- Urgency
- Email Keywords
- Email Settings & Bodies
- Cost Items
- Drop Down Lists
- Brands
