Layton ServiceDesk - Settings - Libraries - Impact
From Layton Support
(Redirected from Layton ServiceDesk™ - Settings - Libraries - Impact)
Previous article in this series: Services
Impact is a measure of the effect of an Incident (Request), Problem or Change on a business service or process. Impact is typically used on conjunction with Urgency to determine the Priority. Impacts are user defined and can be created in Administration > Libraries > Impact.