Layton ServiceDesk - Configuring the System - Create and Define Libraries
From Layton Support
(Difference between revisions)
m (Jpainter moved page Layton ServiceDesk™ - Configuring the System - Create and Define Libraries to Layton ServiceDesk - Configuring the System - Create and Define Libraries: Removed the TM symbol for a cleaner URL) |
m (Updated links) |
||
| Line 1: | Line 1: | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes. | The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes. | ||
| Line 5: | Line 5: | ||
All menu options are located in '''Settings > Libraries'''.<br/> | All menu options are located in '''Settings > Libraries'''.<br/> | ||
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]] |
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Request Types|Request Types]] |
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Request Statuses|Request Statuses]] |
*[[Layton ServiceDesk™ - Settings - Libraries - Request Templates|Request Templates]] | *[[Layton ServiceDesk™ - Settings - Libraries - Request Templates|Request Templates]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Task Types|Task Types]] | *[[Layton ServiceDesk™ - Settings - Libraries - Task Types|Task Types]] | ||
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Priority|Priority]] |
*[[Layton ServiceDesk™ - Settings - Libraries - Problem Statuses|Problem Statuses]] | *[[Layton ServiceDesk™ - Settings - Libraries - Problem Statuses|Problem Statuses]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Change Statuses|Change Statuses]] | *[[Layton ServiceDesk™ - Settings - Libraries - Change Statuses|Change Statuses]] | ||
| Line 18: | Line 18: | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Impact|Impact]] | *[[Layton ServiceDesk™ - Settings - Libraries - Impact|Impact]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Urgency|Urgency]] | *[[Layton ServiceDesk™ - Settings - Libraries - Urgency|Urgency]] | ||
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Email Keywords|Email Keywords]] |
| − | *[[Layton | + | *[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]] |
*[[Layton ServiceDesk™ - Settings - Libraries - Cost Items|Cost Items]] | *[[Layton ServiceDesk™ - Settings - Libraries - Cost Items|Cost Items]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists|Drop Down Lists]] | *[[Layton ServiceDesk™ - Settings - Libraries - Drop Down Lists|Drop Down Lists]] | ||
*[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]] | *[[Layton ServiceDesk™ - Settings - Libraries - Brands|Brands]] | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Revision as of 05:25, 18 July 2016
The next stage is to define the library information. Libraries are user-defined and provide pre-determined information or structures needed for creating and progressing Requests, Problems & Changes.
Although it is advisable to create the Libraries before implementing the system, they can always be added to or changed at any time by Analysts with Administration access. Any changes will be cascaded through the system so all records will be amended accordingly.
All menu options are located in Settings > Libraries.
