Layton ServiceDesk - Installation - Migration
From Layton Support
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==Procedure== | ==Procedure== | ||
#Backup the existing application installation directory. The default path is: ''C:\Program Files\Layton Technology\Layton ServiceDesk\'' | #Backup the existing application installation directory. The default path is: ''C:\Program Files\Layton Technology\Layton ServiceDesk\'' | ||
+ | #Check your destination server against the '''[[Layton ServiceDesk™ - System Requirements|System Requirements]]'''. | ||
+ | #Run your destination server through the '''[[Layton ServiceDesk™ - Pre-Installation Procedure|Pre-Installation Procedure]]'''. | ||
#Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]''' | #Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]''' | ||
#When the Database Tool opens, choose '''[[Layton_ServiceDesk™_-_Installation_-_Connect_to_Existing_Database|Connect to an existing database]]''' and point it to your ServiceDesk database | #When the Database Tool opens, choose '''[[Layton_ServiceDesk™_-_Installation_-_Connect_to_Existing_Database|Connect to an existing database]]''' and point it to your ServiceDesk database |
Revision as of 04:34, 12 February 2015
Contents |
Migrating the Application Only
Use Case
This would be when you need to move the application to a new server, but leave the database on the existing SQL server.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Check your destination server against the System Requirements.
- Run your destination server through the Pre-Installation Procedure.
- Install as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
Migrating Application and Database
Use Case
When you need to move both application and database to another or other servers.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Backup the existing database using Microsoft SQL Server Management Studio (SSMS)
- Restore the database backup to the new SQL Server using SSMS
- Install the application on the new server as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database restored on the new SQL Server in Step 3
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files