Layton ServiceDesk - Troubleshooting - Can't Login

From Layton Support
(Difference between revisions)
Jump to: navigation, search
(New section: "Windows Server 2012")
m (Added link to "Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled" article)
 
(15 intermediate revisions by one user not shown)
Line 1: Line 1:
−
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
−
=''Access is denied, Error message 401.2''=
+
=Overview=
−
On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps:
+
This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
−
==Windows Server 2012==
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
−
#Open Internet Information Services (IIS) Manager.
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
−
#In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''.
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
−
#In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br />
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]'''=
−
#In the ''Edit Application'' dialog, click the ''Connect as...'' button.
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
−
 
+
='''[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]'''=
−
==Windows Server 2003==
+
='''[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]'''=
−
#Open Internet Information Services (IIS) Manager.
+
='''[[Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message|Broken Page, ''LaytonServiceDeskAppPool'' Message]]'''=
−
#Check that ''Integrated Windows authentication'' is checked:<br/><br/><p>[[File:Lsd_install_specnotes_01.png|link=]]</p><br/>
+
='''[[Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled|IIS Anonymous Authentication Enabled]]'''=
−
#If you had to change it, restart IIS.
+
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
−
 
+
−
=Windows Authentication Prompt=
+
−
If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
+
−
 
+
−
[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
+
−
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+

Latest revision as of 03:08, 7 November 2023

Btn back up.png Back to Contents

Contents

[edit] Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

[edit] Access is denied, Error message 401.2

[edit] Not Registered

[edit] Windows Authentication Prompt

[edit] 401 Unauthorized on Auto Login

[edit] Evaluation Period Expired

[edit] Your login has timed out or you have tried to access a page directly without logging in

[edit] License Renewal Page Opens on Login

[edit] Broken Page, LaytonServiceDeskAppPool Message

[edit] IIS Anonymous Authentication Enabled

Btn back up.png Back to Contents

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Troubleshooting_-_Can%27t_Login&oldid=8845"
Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox