Layton ServiceDesk - Troubleshooting - Can't Login

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m (Added link to "Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled" article)
 
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
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=''Access is denied, Error message 401.2''=
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=Overview=
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On launch I get an error page with the message ''Access is denied, Error message 401.2''.
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This is a list of specific issues regarding failure to login. Click a link to view the related article.
  
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Follow these steps to resolve the issue:
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Access is denied, Error message 401.2|Access is denied, Error message 401.2]]'''=
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Not Registered|Not Registered]]'''=
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#Open Internet Information Services (IIS) Manager.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Windows Authentication Prompt|Windows Authentication Prompt]]'''=
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#Check that ''Integrated Windows authentication'' is checked.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - 401 Unauthorized on Auto Login|401 Unauthorized on Auto Login]]'''=
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#If you had to change it, restart IIS.
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - Evaluation Period Expired|Evaluation Period Expired]]'''=
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='''[[Layton ServiceDesk - Troubleshooting - Your login has timed out or you have tried to access a page directly without logging in|Your login has timed out or you have tried to access a page directly without logging in]]'''=
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=Add Layton ServiceDesk Site to Trusted Sites=
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='''[[Layton ServiceDesk - Troubleshooting - License Renewal Page Opens on Login|License Renewal Page Opens on Login]]'''=
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[https://client.laytontechnology.com/wp-content/themes/layton-admin/includes/pages/user/help/videos/lsd/fixNTLMWindowsAuthenticationPrompt/?iframe=true&width=100%&height=100% Video of procedure on Windows Server 2012]
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='''[[Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message|Broken Page, ''LaytonServiceDeskAppPool'' Message]]'''=
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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='''[[Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled|IIS Anonymous Authentication Enabled]]'''=
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Latest revision as of 03:08, 7 November 2023

Btn back up.png Back to Contents

Contents

[edit] Overview

This is a list of specific issues regarding failure to login. Click a link to view the related article.

[edit] Access is denied, Error message 401.2

[edit] Not Registered

[edit] Windows Authentication Prompt

[edit] 401 Unauthorized on Auto Login

[edit] Evaluation Period Expired

[edit] Your login has timed out or you have tried to access a page directly without logging in

[edit] License Renewal Page Opens on Login

[edit] Broken Page, LaytonServiceDeskAppPool Message

[edit] IIS Anonymous Authentication Enabled

Btn back up.png Back to Contents

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