Layton ServiceDesk - Installation - Migration
From Layton Support
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==Procedure== | ==Procedure== | ||
| − | + | #Backup the existing application installation directory. The default path is: ''C:\Program Files\Layton Technology\Layton ServiceDesk\'' | |
| + | #Backup the existing database using Microsoft SQL Server Management Studio (SSMS) | ||
| + | #Restore the database backup to the new SQL Server using SSMS | ||
| + | #Install the application on the new server as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]''' | ||
| + | #When the Database Tool opens, choose '''[[Layton_ServiceDesk™_-_Installation_-_Connect_to_Existing_Database|Connect to an existing database]]''' and point it to your ServiceDesk database restored on the new SQL Server in Step 3 | ||
| + | #Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are: | ||
| + | #*''Application_Images\'' - If custom images were added to any forms in '''[[Layton_ServiceDesk™_-_Configuring_the_System_-_Form_Design|Form Design]]''' | ||
| + | #*''HB_Data\ChangeAttach\'' - File attachments for '''[[Layton_ServiceDesk™_-_Logging_A_New_Change#Change_Logging|Changes]]''' | ||
| + | #*''HB_Data\EmailBodies\'' - Email notifications configured in '''[[Layton_ServiceDesk™_-_Settings_-_Libraries_-_Email_Settings_%26_Bodies|Email Settings & Bodies]]''' | ||
| + | #*''HB_Data\MailIn\'' - File attachments for emails in the '''[[Layton_ServiceDesk™_-_Logging_A_New_Request#Converting_an_Incoming_Email_into_a_Request|Incoming email queue]]''' | ||
| + | #*''HB_Data\ProblemAttach\'' - File attachments for '''[[Layton_ServiceDesk™_-_Logging_A_New_Problem#Problem_Logging|Problems]]''' | ||
| + | #*''HB_Data\RequestAttach\'' - File attachments for '''[[Layton_ServiceDesk™_-_Logging_A_New_Request#Overview|Requests]]''' | ||
| + | #*''HB_Data\LogFiles\'' - Application log files | ||
| + | |||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 17:37, 2 February 2015
Contents |
Migrating the Application Only
Use Case
This would be when you need to move the application to a new server, but leave the database on the existing SQL server.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Install as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
Migrating Application and Database
Use Case
When you need to move both application and database to another or other servers.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Backup the existing database using Microsoft SQL Server Management Studio (SSMS)
- Restore the database backup to the new SQL Server using SSMS
- Install the application on the new server as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database restored on the new SQL Server in Step 3
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
