Layton ServiceDesk - Release Notes - Version 6.6.6

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ServiceDesk v6.6.6 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Determining the Currently Installed Version

Please refer to this article to determine the currently installed version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Test Installation

We recommend that you create a Test Installation and upgrade it before committing to updating your live system.

Upgrade Procedure

Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd666_upgrade folder from the archive to the root of an attached, local drive.
  2. Back up your database
  3. In Windows Services Console:
    1. Stop the IIS Admin service
    2. Stop the LaytonServiceDesk service
  4. Open the lsd666_upgrade folder.
  5. Right-click the installer lsd666_upgrade.exe and select Run as administrator. This will avoid permission issues.
  6. In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.

New Features

# Title Description
66670 Redesign Priority Settings Page The layout of the Priority settings page, which is displayed when you click the name of a Priority in Administration > Libraries > Priority, has been redesigned to improve clarity. If you had modified this form design, your changes will be overwritten.
66690 New Business Rules Conditions for User-Defined Fields When used as criteria in Business Rules, the number of conditions related to user-defined fields have been expanded. The old is has been replaced by exact and is not has been replaced by does not contain. Previously configured Business Rules do not have to be modified.

Bug Fixes

# Title Description
66223 Apostrophe in Site Name Breaks List-View Filter If the Site Filter were set to a site name containing an apostrophe ', it would return no results. The apostrophe broke the query and has now been corrected.
66552 Disabled Analyst Group Appears in Group Queue Disabled Analyst Groups have been appearing in the Group Queue. There is a situation in which this is valid and this has been clarified here.
66693 Page Break Issues in PDF Reports When the Problem Description field was added to a report, when exported to PDF, the field was truncated when it would run over a page. This has been resolved.
66695 Email Counter Incorrect The badge on the Incoming Email button Lsd btn incoming email02.png now updates within a second or two when the count changes.
66710 Edit Site Button on Priority Form Does Nothing The Site button became inoperative and has now been fixed.

Released 2016-10-24

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