Layton ServiceDesk - Release Notes - Version 6.6.2

From Layton Support
Jump to: navigation, search

Btn back up.png Back to List

Btn back up.png Earlier Version Later Version Btn forward.png



ServiceDesk v6.6.2 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Test Installation

We recommend that you do a Test Installation and upgrade it before committing to updating your live system.


Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd662_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd662_upgrade.exe inside the lsd662_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
  6. Start the IIS Admin and LaytonServiceDesk services.

New Features

# Title Description
66151 Link Requests Search Option New option to search for a string in the Summary, a specific Problem or Change ID, or Problem or Change Type when linking Problems and Changes to a Request.
66163 New Statistics Report: All Requests First Resolution This report appears in Reporting > Statistics. Similar to the IT Incidents First Request Resolution report, which covers the default Request Class only, this new report allows you to include all Request Classes, or filter on a specific one.
66283 Changing Status Via Email New option in Email Keywords to set a Request Status based on a keyword.
66314 Modify Email Server Settings SSL Label Label of the SSL setting has been modified to clarify that the checkbox also applies to TLS.

Bug Fixes

# Title Description
65293 Chrome: Submenu Does Not Appear In isolated cases when using the Chrome browser, clicking a button in the top menu (e.g. Reporting) would not update the sub-menu bar below.
66138 Can't Delete Analyst Improved error handling for deleting Analysts.
66199 Can't Delete Analyst Group Improved error handling for deleting Analyst Groups. A bug was discovered where no Requests were linked, but a Whiteboard message was. In this case, nothing happened when attempting to delete the Analyst Group. Now an error message will appear to cover this eventuality.
66207 Unable to Delete Empty Analyst Accounts If an Analyst account had no associations, it could not be deleted.
66264 Internet Explorer 11 Compatibility Issues with Calendar Issues with Internet Explorer 11 and viewing the Calendar.
66308 Reports Not Including Last Day of Range Certain reports were not including the last day specified in the range in the results.
66343 Can't Create New Requests After Upgrade to 6.6.1 Under certain circumstances, after upgrading to 6.6.1, Analysts were unable to create new Requests.
Personal tools

Main Page
Online User Guides
General Support
Release Notes