Layton ServiceDesk - Release Notes - Version

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ServiceDesk v6.3.8.1 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade can be applied to any version of 6.2.0 or later. Extract the archive, back up your database, stop the IIS Admin service, and run the upgrade installer lsd6381_upgrade.exe.

New Features

Bug Fixes

  • Bug 30 - Case Statistics by Analyst Report does not properly filter by Analyst Group
  • Bug 45 - Turn off help button for end user not working
  • Bug 53 - Asset location auto-populate replaces backslash with 'รถ0 ' or removes backslash altogether
  • Bug 59 - Site Restriction Not applied to Groups
  • Bug 60 - Spaces Not Allowed in Request Types
  • Bug 65 - Time Spent does not save
  • Bug 66 - Cannot change name of priority that has been applied to Tasks
  • Bug 70 - Prevent username & eusername trailing space
  • Bug 71 - Switch Off 'Remember Last Asset'
  • Bug 75 - Change Request Type Corruption
  • Bug 78 - Priorities with spaces in the name cannot be used to save a problem
  • Bug 80 - Comments Path incomplete
  • Bug 88 - Attachment saving failed. Detail:Could not find a part of the path 'D:\APPS\Layton ServiceDesk\HB_Data\MailIn\1259\'
  • Bug 96 - Email Pending - Conversion to Comment only allows 15 pages
  • Bug 104 - Request business rule not applying sys_ownedby
  • Bug 107 - ServiceDesk - Problem emails not picking up information
  • Bug 112 - Disabled users are still getting emails attached to their accounts when auto-import is turned on
  • Bug 117 - Request Class Not Added to End Users
  • Bug 121 - Calendar error prevents Standard-level Users from setting appointments/absences
  • Bug 122 - Calendar Analyst availability view not actually showing absences for other users
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