Layton ServiceDesk - Release Notes - Version 6.3.8.3

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Upgrading

ServiceDesk v6.3.8.3 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade may be applied to any version of 6.2.0 or later. Extract the archive, back up your database, stop the IIS Admin service, and run the upgrade installer lsd6383_upgrade.exe.

Bug Fixes

  • Bug 94 Analyst group not taking Default group setting
  • Bug 138 Email notifications not sent from existing comments
  • Bug 148 External recipient comment email notification response does not auto-populate the Request ID when converting to request comment
  • Bug 149 Task form field option Field Required at Close does not work
  • Bug 152 Priority allow escalation edit pop-up button to set times redirects to home screen
  • Bug 154 Task status icon is broken in task form
  • Bug 160 Exception in SendOutEmail. Detail: Could not find file
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