Layton ServiceDesk - Troubleshooting - Can't Assign Specific Analysts
From Layton Support
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Latest revision as of 03:09, 4 December 2017
Contents |
[edit] Overview
Where Analysts exist and are not disabled, but can't be assigned manually..
[edit] Symptom
- The Analyst appears in the assignment dialog, but can't be clicked.
[edit] Remedy
Manual Assign is disabled for the Analyst.
[edit] Enable
- Go to Administration > Company Structure > Manage Analyst.
- Click the Analyst username to open Properties.
- Change the Manual Assign setting to Yes.
- Click the Save button .