Layton ServiceDesk - Release Notes - Version 6.6.2.1
From Layton Support
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | ||
| − | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.6.2]] [[Layton ServiceDesk - Release Notes - Version 6.6.2|<u>Earlier Version</u>]]</p> | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.6.2]] [[Layton ServiceDesk - Release Notes - Version 6.6.2|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.6.3|<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.6.3]]</p> |
=Overview= | =Overview= | ||
ServiceDesk v6.6.2.1 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ServiceDesk v6.6.2.1 is a minor release of the product. '''You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade by downloading v6.2.0 from the ''Update > Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to upgrade to the latest version. | ||
| + | |||
| + | ==Determining the Currently Installed Version== | ||
| + | Please refer to '''[[Layton ServiceDesk - Procedures - General - How to Find the Version Number|this article]]''' to determine the currently installed version. | ||
==Obtaining the Update== | ==Obtaining the Update== | ||
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<span style="color:red">'''We recommend that you create a [[Layton ServiceDesk - Installation - Test Installation|Test Installation]] and upgrade it before committing to updating your live system.'''</span> | <span style="color:red">'''We recommend that you create a [[Layton ServiceDesk - Installation - Test Installation|Test Installation]] and upgrade it before committing to updating your live system.'''</span> | ||
| − | = | + | =Upgrade Procedure= |
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer. | Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer. | ||
Latest revision as of 00:30, 31 August 2016
Contents |
[edit] Overview
ServiceDesk v6.6.2.1 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
[edit] Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
[edit] Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
[edit] Test Installation
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
[edit] Upgrade Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd6621_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd6621_upgrade folder.
- Right-click the installer lsd6621_upgrade.exe and select Run as administrator. This will avoid permission issues.
- Start the IIS Admin and LaytonServiceDesk services.
[edit] Bug Fixes
| # | Title | Description |
|---|---|---|
| 66408 | Server Error When Searching Requests By End User | After upgrade to 6.6.2, some users reported a broken page after searching for Requests with a specified End User. |
