Layton ServiceDesk - Release Notes - Version 6.5.9

From Layton Support
Jump to: navigation, search

Btn back up.png Back to List

Btn back up.png Earlier Version Later Version Btn forward.png



ServiceDesk v6.5.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Test Installation

We recommend that you do a Test Installation and upgrade it before committing to updating your live system.


Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd659_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd659_upgrade.exe inside the lsd659_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.

New Features

# Title Description
65695 Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments The Attachment button Lsd btn attach 16px.png will be badged Lsd btn attach badged 16px.png to indicate the presence of attachments, without having to check by clicking the button. Refer to Logging A New Request > End User Attachments.
65693 Dashboard Page Size New setting. When set to the default Normal, the Dashboard will display two charts side by side. To make it easier to read the labels, this setting can be changed to Large, which will display one larger chart in the same width. Please see here for illustration.

Bug Fixes

# Title Description
1387 Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe The combination of Company Level being disabled and a Site name containing an apostrophe would prevent an End User Properties page from being saved.
1390 Broken Site Dialog on End User Self Registration Form On the End User Self Registration Form, the Site dialog would not display correctly.
65542 sys_siteid Not Populated When End User Creates Request If the End-User Site field (euser.sys_siteid) was added to the Request form, it was not being populated on save.
65544 Can't Save Requests without sys_eusername With Field Required disabled on the request.sys_eusername field, the Request form could not be saved. In effect, Field Required was being enforced.
65559 No Dates in Change Request (RFC) Notification On saving a Change form, the Schedule Start and Schedule Finish field values were not being saved, so these field were null on the email notification.
65600 Can't Select End Users with Apostrophe in Name If an End User had an apostrophe in their surname or email address, clicking them in the End User selection dialog would do nothing.
65606 SQL Error on Page 2 of Search Results If a List View produced more than one page of results, clicking the second or subsequent page controls would cause a SQL error.
65647 Manual Assign Not Working The Manual Assign setting was not working.
65667 Cannot Use Custom Dates in Reports With a Custom Filter Label configured, entering dates on a report returned no results.
65713 Report Display Issue Under some circumstances, dates in the format DD/MM/YYYY were being converted to MM/DD/YYYY.
Personal tools

Main Page
Online User Guides
General Support
Release Notes