Layton ServiceDesk - Release Notes - Version 6.5.8

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ServiceDesk v6.5.8 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer. Select Layton ServiceDesk from the Update menu on the left-hand side.


Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd658_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd658_upgrade.exe inside the lsd658_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
  6. Check that the IIS Admin and LaytonServiceDesk services are running.

New Features

# Title Description
1237 Improve Date/Time Value and Format Respective of User Locale If Allow Local Time is enabled, a global date and time format can be set for End Users and Analysts. Analysts can also set their own preferred date and time format in Analyst Settings to override the global setting.
1241 Improved Logging for Active Directory Import To aid in debugging Active Directory import issues, more diagnostic information will be written to the log.
1242 Improved Logging for Incoming Email Processing To aid in debugging Incoming Email processing issues, more diagnostic information will be written to the log.

Bug Fixes

# Title Description
1374 Change Does Not Purge if There Are Change Approvers on the Change Using the Purging feature to delete a specific Change would not work if CAB members were assigned to it. Now you can purge regardless of whether it has CAB members or not.
1375 Can't Save Task with HTML Editor and Field Required Settings Enabled for Task Form In Administration > Form Design > Task, if the actiondesc field had HTML Edtior enabled and Field Required checked, saving a task would result in the error You must enter a value in the Action Description box, despite this box (actiondesc field) having a value.
1378 On Request Modification, Request Date Changed from Date Created to Date of Modification If a Request were modified, the date in the Request Date field would change from the date of creation to the date of modification.
1389 Takes a Long Time to Save an End User in the Request Search End User Pop-Up If an End User were created directly from the Search End User dialog, it would take minutes for the system to respond after filling out the New End User form and clicking the Save button. This has been fixed.
1397 Error "Object reference not set to an instance of an object" When Entering End User on Search Requests Form On the Search Requests form, entering a partial username in the End User field pops up the Search End User dialog. In an obscure circumstance, this was breaking the page.
1398 Global End User Security Setting "Allow End User to Add Change" Missing The label and menu items for the setting Allow End User to Add Change in Administration > General Settings > Security > Global End User Security was accidentally deleted from the page. This has been restored.
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