Layton ServiceDesk - Release Notes - Version 6.5.8
From Layton Support
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Release Notes - Version 6.5.7.1]] [[Layton ServiceDesk™ - Release Notes - Version 6.5.7.1|<u>Earlier Version</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Release Notes - Version 6.5.7.1]] [[Layton ServiceDesk™ - Release Notes - Version 6.5.7.1|<u>Earlier Version</u>]]</p> | ||
=Overview= | =Overview= | ||
| − | ServiceDesk | + | Layton ServiceDesk 6.5.8 is a minor release of the product. |
| + | |||
| + | '''You must be using Layton ServiceDesk 6.2.0 or later before you can upgrade to the latest version.''' If you are using an earlier version please upgrade to 6.2.0 before attempting to upgrade to the latest version. Instructions are included in the section '''[[#Obtaining the Update|Obtaining the Update]]''' below. | ||
==Obtaining the Update== | ==Obtaining the Update== | ||
| − | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the upgrade installer. | + | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the upgrade installer. Click ''Layton ServiceDesk'' in the Update menu on the left-hand side. The release page contains a link. |
| + | |||
| + | If you are using an earlier version than 6.2.0, you will find a link to the 6.2.0 update on the release page. | ||
==Test Installation== | ==Test Installation== | ||
Revision as of 01:03, 14 July 2015
Contents |
Overview
Layton ServiceDesk 6.5.8 is a minor release of the product.
You must be using Layton ServiceDesk 6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade to 6.2.0 before attempting to upgrade to the latest version. Instructions are included in the section Obtaining the Update below.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer. Click Layton ServiceDesk in the Update menu on the left-hand side. The release page contains a link.
If you are using an earlier version than 6.2.0, you will find a link to the 6.2.0 update on the release page.
Test Installation
It is highly recommended that you implement a Test Installation and upgrade it before committing the new version to your live system. Failing this, if your server is virtual, snapshot it before upgrading so that you can roll back if necessary.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd658_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd658_upgrade.exe inside the lsd658_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
- Check that the IIS Admin and LaytonServiceDesk services are running.
New Features
| # | Title | Description |
|---|---|---|
| 1237 | Improve Date/Time Value and Format Respective of User Locale | If Allow Local Time is enabled, a global date and time format can be set for End Users and Analysts. Analysts can also set their own preferred date and time format in Analyst Settings to override the global setting. |
| 1241 | Improved Logging for Active Directory Import | To aid in debugging Active Directory import issues, more diagnostic information will be written to the log. |
| 1242 | Improved Logging for Incoming Email Processing | To aid in debugging Incoming Email processing issues, more diagnostic information will be written to the log. |
Bug Fixes
| # | Title | Description |
|---|---|---|
| 1374 | Change Does Not Purge if There Are Change Approvers on the Change | Using the Purging feature to delete a specific Change would not work if CAB members were assigned to it. Now you can purge regardless of whether it has CAB members or not. |
| 1375 | Can't Save Task with HTML Editor and Field Required Settings Enabled for Task Form | In Administration > Form Design > Task, if the actiondesc field had HTML Edtior enabled and Field Required checked, saving a task would result in the error You must enter a value in the Action Description box, despite this box (actiondesc field) having a value. |
| 1378 | On Request Modification, Request Date Changed from Date Created to Date of Modification | If a Request were modified, the date in the Request Date field would change from the date of creation to the date of modification. |
| 1389 | Takes a Long Time to Save an End User in the Request Search End User Pop-Up | If an End User were created directly from the Search End User dialog, it would take minutes for the system to respond after filling out the New End User form and clicking the Save button. This has been fixed. |
| 1397 | Error "Object reference not set to an instance of an object" When Entering End User on Search Requests Form | On the Search Requests form, entering a partial username in the End User field pops up the Search End User dialog. In an obscure circumstance, this was breaking the page. |
| 1398 | Global End User Security Setting "Allow End User to Add Change" Missing | The label and menu items for the setting Allow End User to Add Change in Administration > General Settings > Security > Global End User Security was accidentally deleted from the page. This has been restored. |
