Layton ServiceDesk - Release Notes - Version 6.5.0
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| − | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> |
| + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.4.8.1]] [[Layton ServiceDesk - Release Notes - Version 6.4.8.1|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.5.2 |<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.5.2]]</p> | ||
=Upgrading= | =Upgrading= | ||
ServiceDesk v6.5 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later. | ServiceDesk v6.5 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later. | ||
| − | Please log in to the [http://client.laytontechnology.com/ | + | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the upgrade installer. To install the upgrade, first extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and finally run the upgrade installer '''lsd65_upgrade.exe'''. |
=Bug Fixes= | =Bug Fixes= | ||
| − | *102 Duplicate records created - multiple write commits sent to database | + | *102 Duplicate records created - multiple write commits sent to database |
| − | *268 End Users Cannot Add Changes | + | *268 End Users Cannot Add Changes |
| − | *283 Search Changes by sys_requestedby does not return changes requested by selected analyst, instead returns changes assigned to the selected analyst | + | *283 Search Changes by sys_requestedby does not return changes requested by selected analyst, instead returns changes assigned to the selected analyst |
| − | *284 Tab in change linking form says Change instead of Problem | + | *284 Tab in change linking form says ''Change'' instead of ''Problem'' |
| − | *285 End User Cannot View Problems | + | *285 End User Cannot View Problems |
[[Category:Update Notes]] | [[Category:Update Notes]] | ||
Latest revision as of 00:41, 19 May 2017
[edit] Upgrading
ServiceDesk v6.5 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later.
Please log in to the Client Support Portal to download the upgrade installer. To install the upgrade, first extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and finally run the upgrade installer lsd65_upgrade.exe.
[edit] Bug Fixes
- 102 Duplicate records created - multiple write commits sent to database
- 268 End Users Cannot Add Changes
- 283 Search Changes by sys_requestedby does not return changes requested by selected analyst, instead returns changes assigned to the selected analyst
- 284 Tab in change linking form says Change instead of Problem
- 285 End User Cannot View Problems
