Layton ServiceDesk - Release Notes - Version 6.5.0

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Upgrading

ServiceDesk v6.5 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later.

Please log in to the Client Support Portal to download the upgrade installer. To install the upgrade, first extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and finally run the upgrade installer lsd65_upgrade.exe.

Bug Fixes

• 102 Duplicate records created - multiple write commits sent to database
• 268 End Users Cannot Add Changes
• 283 Search Changes by sys_requestedby does not return changes requested by selected analyst, instead returns changes assigned to the selected analyst
• 284 Tab in change linking form says Change instead of Problem
• 285 End User Cannot View Problems