Layton ServiceDesk - Implementing Project Management
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Layton ServiceDesk can be used to manage projects, using a combination of a project-specific '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Class]]''', '''[[Layton ServiceDesk - Logging a New Request Using the Web Interface|Requests]]''' in that Request Class, and '''[[Layton ServiceDesk - Logging a New Task|Tasks]]'''. | Layton ServiceDesk can be used to manage projects, using a combination of a project-specific '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Class]]''', '''[[Layton ServiceDesk - Logging a New Request Using the Web Interface|Requests]]''' in that Request Class, and '''[[Layton ServiceDesk - Logging a New Task|Tasks]]'''. | ||
− | = | + | =Configuration= |
− | == | + | ==Request Types== |
+ | It's likely that you | ||
+ | |||
+ | ==Request Class== | ||
#Go to ''Administration > Libraries > Request Classes''. | #Go to ''Administration > Libraries > Request Classes''. | ||
===Recommended Configuration=== | ===Recommended Configuration=== |
Revision as of 00:12, 15 February 2021
Contents |
Overview
Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Requests in that Request Class, and Tasks.
Configuration
Request Types
It's likely that you
Request Class
- Go to Administration > Libraries > Request Classes.
Recommended Configuration
Properties
- Create a Request Class for the project.
- Configure these settings:
- Class: Name of the project
- Description: A brief description
- Reply Email: No value
- Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
- Add To New End User: Disable. End Users will not be a part of this project.
- Close Request when Tasks Complete: Disable
- Dynamic Form Generator: Disable
- Create Forms:
- Analyst: Enable
- End User: Disable—End Users won't be using it.
- Spawn: Enable.