Layton ServiceDesk - Implementing Project Management

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Overview

Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Requests in that Request Class, and Tasks.

Procedure

Create Request Class

Recommended Configuration

  1. Go to Administration > Libraries > Request Classes.
  2. Create a Request Class for the project.
  3. Configure these settings:
    1. Class: Name of the project
    2. Description: A brief description
    3. Reply Email: No value
    4. Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
    5. Add To New End User: Disable. End Users will not be a part of this project.
    6. Close Request when Tasks Complete: Disable
    7. Dynamic Form Generator: Disable
    8. Create Forms:
      1. Analyst: Enable
      2. End User: Disable—End Users won't be using it.
      3. Spawn: Enable.
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