Layton ServiceDesk - Implementing Project Management
From Layton Support
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=Configuration= | =Configuration= | ||
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==Request Class== | ==Request Class== | ||
Go to ''Administration > Libraries > Request Classes''. | Go to ''Administration > Libraries > Request Classes''. | ||
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###''End User'': Disable—End Users won't be using it. | ###''End User'': Disable—End Users won't be using it. | ||
###''Spawn'': Enable. | ###''Spawn'': Enable. | ||
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| + | ==Request Types== | ||
| + | #Go to ''Administration > Libraries > Request Types''. | ||
| + | #Create a Request Type, with the name of the project, as a top-level Request Type. All the Request Types that would be used with the project will be below this. | ||
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| + | ===Recommended Configuration=== | ||
| + | ====Properties==== | ||
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| + | #Create the Request Types that will be used with the project as sub-Request Types to the previous. | ||
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=Use= | =Use= | ||
Revision as of 00:24, 15 February 2021
Contents |
Overview
Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Request Types specific to that Request Class, Requests in that Request Class, and Tasks.
Configuration
Request Class
Go to Administration > Libraries > Request Classes.
Recommended Configuration
Properties
- Create a Request Class for the project.
- Configure these settings:
- Class: Name of the project
- Description: A brief description
- Reply Email: No value
- Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
- Add To New End User: Disable. End Users will not be a part of this project.
- Close Request when Tasks Complete: Disable
- Dynamic Form Generator: Disable
- Create Forms:
- Analyst: Enable
- End User: Disable—End Users won't be using it.
- Spawn: Enable.
Request Types
- Go to Administration > Libraries > Request Types.
- Create a Request Type, with the name of the project, as a top-level Request Type. All the Request Types that would be used with the project will be below this.
Recommended Configuration
Properties
- Create the Request Types that will be used with the project as sub-Request Types to the previous.
