Layton ServiceDesk - General Settings - Problem Settings
From Layton Support
(Difference between revisions)
(New page) |
|||
Line 1: | Line 1: | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
− | This menu item will only be displayed if the Problem & Change feature is turned on in Administration | System Settings | Application Settings | Enable Problem & Change. | + | This menu item will only be displayed if the Problem & Change feature is turned on in '''[[Layton_ServiceDesk™_-_Settings_-_System_Settings_-_Application_Settings#Enable_Problem_.26_Change|Administration | System Settings | Application Settings | Enable Problem & Change]]'''. |
− | This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the Request Settings section. | + | This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the [[Layton_ServiceDesk™_-_General_Settings_-_Request_Settings|Request Settings section]]. |
*Owned by Default & Owned by Specified. | *Owned by Default & Owned by Specified. |
Revision as of 20:30, 2 March 2011
This menu item will only be displayed if the Problem & Change feature is turned on in Administration | System Settings | Application Settings | Enable Problem & Change.
This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the Request Settings section.
- Owned by Default & Owned by Specified.
- Assigned to Default & Assigned to Specified
- Default Status
- Default Priority
- Default Urgency
- Default Impact
- Default Service