Layton ServiceDesk - FAQ - Manual Login
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
=Overview= | =Overview= | ||
− | + | An Analyst or End User can log in manually. | |
− | + | ==Resetting a Password== | |
− | + | If the user has forgotten the password, it can be reset by an admin with these procedures: | |
− | + | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Password|Analysts]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Password|Analysts]]''' | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Password|End Users]]'''. | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Password|End Users]]'''. | ||
+ | |||
+ | ==Login Authentication Setting== | ||
+ | The '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Login Authentication|Login Authentication setting]]''' needs to be set to ''LSD'' in order to authenticate an Analyst or End User through the manual login page. | ||
+ | |||
+ | =Procedure= | ||
+ | The Main Home Page is the page that opens when you launch the application: | ||
+ | |||
+ | <nowiki>http://server/laytonservicedesk/Login.aspx</nowiki> | ||
+ | |||
+ | In a default configuration, there is a login button for Analysts and End Users. The user clicks the appropriate button and provides their username and password. | ||
+ | |||
+ | [[File:Lsd manual login 01.png|center|link=]] | ||
+ | |||
+ | =Bypassing the Main Home Page= | ||
+ | It may be desirable to bypass the Main Home page, e.g. publishing a link to an intranet that will take End Users directly to the End User login page. | ||
+ | |||
+ | ==Analyst Login Page== | ||
+ | The Main Home Page can be bypassed with this URL: | ||
+ | |||
+ | <nowiki>http://server/laytonservicedesk/Loginuser.aspx</nowiki> | ||
+ | |||
+ | The Analyst login page will open. The Analyst provides their username and password. | ||
+ | |||
+ | [[File:Lsd manual login 02.png|center|link=]] | ||
+ | |||
+ | ==End User Login Page== | ||
+ | The Main Home Page can be bypassed with this URL: | ||
+ | |||
+ | <nowiki>http://server/laytonservicedesk/Logineuser.aspx</nowiki> | ||
+ | |||
+ | The End User login page will open. The End User provides their username and password. | ||
+ | |||
+ | [[File:Lsd manual login 03.png|center|link=]] | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 01:37, 5 September 2016
Contents |
[edit] Overview
An Analyst or End User can log in manually.
[edit] Resetting a Password
If the user has forgotten the password, it can be reset by an admin with these procedures:
[edit] Login Authentication Setting
The Login Authentication setting needs to be set to LSD in order to authenticate an Analyst or End User through the manual login page.
[edit] Procedure
The Main Home Page is the page that opens when you launch the application:
http://server/laytonservicedesk/Login.aspx
In a default configuration, there is a login button for Analysts and End Users. The user clicks the appropriate button and provides their username and password.
[edit] Bypassing the Main Home Page
It may be desirable to bypass the Main Home page, e.g. publishing a link to an intranet that will take End Users directly to the End User login page.
[edit] Analyst Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Loginuser.aspx
The Analyst login page will open. The Analyst provides their username and password.
[edit] End User Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Logineuser.aspx
The End User login page will open. The End User provides their username and password.